Weird black pixels on screen sometimes acer 3

TereseR
TereseR Member Posts: 6 New User
edited August 2023 in 2019 Archives
I have a new acer 3, not even a month old. Sometimes there appears like black pixels on the screen, only on some parts on it and they go away when I scroll. What could be wrong and do I have to take it to a shop to get repaired? Like the top halv of this picture


Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon TereseR !

    What EXACT model of your laptop?
    Have you updated Windows and all drivers and controllers?


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  • TereseR
    TereseR Member Posts: 6 New User
    Yeah the computer has done the whole "turn off and update"-thing 

    I have a 

    Aspire A315-42

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Aspire A315-42 is the series only.
    The last 4 characters and which indicate the exact model.

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    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
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  • TereseR
    TereseR Member Posts: 6 New User
    Oh. N19C1
    Is that what youre looking for?
  • TereseR
    TereseR Member Posts: 6 New User
    Or could it be
    R5MF
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    What version of Adrenalin is installed?
    Have you performed the battery reset procedure?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • TereseR
    TereseR Member Posts: 6 New User
    I do not even know what adrenaline is. No I haven´t done anything besides the updates the computer does automatically 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Adrenalin is the collection of video controllers from AMD.
    I need to check the installed version and reset the battery.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • TereseR
    TereseR Member Posts: 6 New User
    How do I check what version I have?