Acer Predator Helios 300 G3-572 Random Shutdown on Battery
SilverElf
Member Posts: 2 New User
Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
1. He came to my place
2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
3. didn't find any problem on my laptop
4. closed my issue without solving it
I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
I hope someone might be able to help me solve my problem or suggest me what should i do next
Thanks in Advance
1. He came to my place
2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
3. didn't find any problem on my laptop
4. closed my issue without solving it
I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
I hope someone might be able to help me solve my problem or suggest me what should i do next
Thanks in Advance
0
Answers
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Install battery bar on your system. It would show a better picture of battery wear levels.
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Do you have the latest windows update?
or what is ur current Windows Build?0 -
1803, with the latest updates. Upgraded to Pro.EddieSi said:Do you have the latest windows update?
or what is ur current Windows Build?
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i have the same problem too can anyone please help me this0
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now with he random shut downs i also experience start up freezing.SilverElf said:Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
1. He came to my place
2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
3. didn't find any problem on my laptop
4. closed my issue without solving it
I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
I hope someone might be able to help me solve my problem or suggest me what should i do next
Thanks in Advance
can any one please help me how to solve this0 -
Those random shud down prroblem was fixed by Acer Support people. They sent someone to my place, he opened the laptop and according to what i understood, he simply inserted a small piece of paper to ensure battery is properly connected. According to him the battery was loosely connected with the device, and that might have been a manufacturing defect.Himarohith said:now with he random shut downs i also experience start up freezing.
can any one please help me how to solve this
About that start up freezing, can you please explain? Also to most generic problem on windows , you can just try to disable all startup apps and try or maybe just reset your PC
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Disable fastboot and sleep mode also helps in some cases
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I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
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Acer support:
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I'm facing the same problem. My laptop unexpectedly shuts down when it is on battery. The laptop runs fine on power, there are no heating issues. The reliability report generated showed Kernel-power error. I also cleaned the RAM but it did not help. I also installed the latest system and BIOS update. What should I do?SilverElf said:Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
1. He came to my place
2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
3. didn't find any problem on my laptop
4. closed my issue without solving it
I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
I hope someone might be able to help me solve my problem or suggest me what should i do next
Thanks in Advance
Thanks in advance.0 -
@Yadav
Did he test the battery? Did he try changing battery and seeing if it worked?
@Yadav @SilverElf
Looks like you guys have a bad battery.
When the laptop shuts down when on battery, do NOT connect power source, and fire it back up. Check the battery percentage when it is up.
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