Acer Predator Helios 300 G3-572 Random Shutdown on Battery

SilverElf
SilverElf Member Posts: 2 New User
edited November 2023 in 2019 Archives
Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
1. He came to my place
2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
3. didn't find any problem on my laptop
4. closed my issue without solving it
I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
I hope someone might be able to help me solve my problem or suggest me what should i do next
Thanks in Advance :)

Answers

  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    Install battery bar on your system. It would show a better picture of battery wear levels.



    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • EddieSi
    EddieSi Member Posts: 36 Devotee WiFi Icon
    Do you have the latest windows update?
    or what is ur current Windows Build?
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    EddieSi said:
    Do you have the latest windows update?
    or what is ur current Windows Build?
    1803, with the latest updates. Upgraded to Pro.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Himarohith
    Himarohith Member Posts: 2 New User
    i have the same problem too can anyone please help me this 
  • Himarohith
    Himarohith Member Posts: 2 New User
    SilverElf said:
    Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
    1. He came to my place
    2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
    3. didn't find any problem on my laptop
    4. closed my issue without solving it
    I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
    I hope someone might be able to help me solve my problem or suggest me what should i do next
    Thanks in Advance :)
    now with he random shut downs i also experience start up freezing.
    can any one please help me how to solve this 
  • SilverElf
    SilverElf Member Posts: 2 New User
    now with he random shut downs i also experience start up freezing.
    can any one please help me how to solve this 
    Those random shud down prroblem was fixed by Acer Support people. They sent someone to my place, he opened the laptop and according to what i understood, he simply inserted a small piece of paper to ensure battery is properly connected. According to him the battery was loosely connected with the device, and that might have been a manufacturing defect.
    About that start up freezing, can you please explain? Also to most generic problem on windows , you can just try to disable all startup apps and try or maybe just reset your PC

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Disable fastboot and sleep mode also helps in some cases


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yadav
    Yadav Member Posts: 5

    Tinkerer

    SilverElf said:
    Recently I've been facing an issue of Laptop Turning off when running on Battery. It was purchased 6 months ago. This issue never occurs when my laptop is connected to a charger, This problem is purely random and cannot be replicated and thats the most difficult part since i cant really explain it when i go to service center. Also i have tried to search this problem here but didnt find a helpful solution. This is a really annoying issue and has been occurring for awhile now I've also tried to contact acer repair but what happened was
    1. He came to my place
    2. Tested my Laptop with some software(He said the software detects any malfunctioning hardware or lose connections)
    3. didn't find any problem on my laptop
    4. closed my issue without solving it
    I've attached the logs taken from Event Viewer for last 2 shut downs, in case someone can conclude something from this and assist me in solving my issue
    I hope someone might be able to help me solve my problem or suggest me what should i do next
    Thanks in Advance :)
    I'm facing the same problem. My laptop unexpectedly shuts down when it is on battery. The laptop runs fine on power, there are no heating issues. The reliability report generated showed Kernel-power error. I also cleaned the RAM but it did not help. I also installed the latest system and BIOS update. What should I do?
    Thanks in advance.
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    edited October 2019
    @Yadav
    Did he test the battery? Did he try changing battery and seeing if it worked?

    @Yadav @SilverElf
    Looks like you guys have a bad battery.
    When the laptop shuts down when on battery, do NOT connect power source, and fire it back up. Check the battery percentage when it is up.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve