My Acer Chromebook has vertical colored lines, how can I fix it?

MariaeR
MariaeR Member Posts: 2 New User
edited November 2023 in 2019 Archives
My laptop fell and now the screen when turned on is black with vertical and horizontal multi-colored lines and a black area in the upper right-hand part of the screen. From what I can tell, I think it has to do with the LCD, how can I fix this? I'm a struggling college student so any replies would be appreciated as soon as possible. Thanks.

Best Answers

  • Jack22
    Jack22 ACE Posts: 4,098 Pathfinder
    Answer ✓
    @MariaeR
    Try the below step 
    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down for 40 seconds
    If the above step dont fix the issue than it should be a hardware problem. So please contact Acer
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2019 Answer ✓
    @MariaeR

    Hi,

    First we need to determine whether it is a hardware or software issue..

    Turn on the computer.  Tap f2 .   It will go to Bios.

    If you still see the lines on the Bios screen then it is a hardware issue.

    If you see the lines on Bios, please contact the Acer technical support

    Please visit the link support.acer.com - chose your country and click on contact Acer

    You can find the contact details.

    If the comments are helpful, please click on "like"
    If the comments resolves your issue, please click on "yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • Jack22
    Jack22 ACE Posts: 4,098 Pathfinder
    Answer ✓
    @MariaeR
    Try the below step 
    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down for 40 seconds
    If the above step dont fix the issue than it should be a hardware problem. So please contact Acer
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2019 Answer ✓
    @MariaeR

    Hi,

    First we need to determine whether it is a hardware or software issue..

    Turn on the computer.  Tap f2 .   It will go to Bios.

    If you still see the lines on the Bios screen then it is a hardware issue.

    If you see the lines on Bios, please contact the Acer technical support

    Please visit the link support.acer.com - chose your country and click on contact Acer

    You can find the contact details.

    If the comments are helpful, please click on "like"
    If the comments resolves your issue, please click on "yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • MariaeR
    MariaeR Member Posts: 2 New User
    I've tried resetting it and pressing f2 but nothing seems to work.