WiFi, brightness, and sign in impossible Nitro an515-52

Hahaha
Hahaha Member Posts: 243 Practitioner WiFi Icon
edited November 2023 in 2019 Archives
Nitro an515-52, i7-7700hq, gtx1050. The problem started when I was playing dota2 and the game crashed. Also I found a new thing I had never seen before called segurazo antivirus.   To fix it, I used cmd to do net user admin command, went to safe mode and deleted the whole thing(the antivirus) as I already had kaspersky which never caused problems. But after rebooting out of safe mode, I went to my default account, removed the extra admin one and noticed that the WiFi and Bluetooth settings have completely disappeared. Also the brightness bar is greeted out and function key does not change it like before. That’s not the end of it. I am unable to use my pin to sign in and am using the password. When I go to the sign in options the screen just keeps loading indefinitely. The disk usage is low. I did several restarts but it does not help. Getting out of safe mode has never done this before. What could be the issue and how can I solve it ?

Best Answer

  • andylb
    andylb ACE Posts: 3,824 Pathfinder
    Answer ✓
    Hahaha said:
    Thank you. Will try

    OK I hope it goes well and could you please click YES instead of like if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
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    ★★ ACE Pathfinder 2019★★

Answers

  • andylb
    andylb ACE Posts: 3,824 Pathfinder
    Segurazo Antivirus is Malware https://botcrawl.com/segurazo-antivirus/ So your Kaspersky wasn't doing a good job, I use Windows defender and never have a problem.Your method of deleting may have inadvertently deleted some windows files. You could try System file Checker from the command prompt, if that doesn't work I would do a clean reinstall of Windows 10, reboot then Alt + F10. Sorry but from your symptoms it looks like the installation is screwed up.

    Please click YES if I have answered your question






    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Thank you. Will try
  • andylb
    andylb ACE Posts: 3,824 Pathfinder
    Answer ✓
    Hahaha said:
    Thank you. Will try

    OK I hope it goes well and could you please click YES instead of like if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★