Acer Predator Helios 300 - Why my laptop not giving desired frames ?

Dizzy
Dizzy Member Posts: 4 New User
edited November 2023 in 2019 Archives
Okay so i got the brand new i5 9th gen 1660ti 6gb model of acer Helios 300 2019 . In my knowledge and the reviews i have watched .. rainbow six siege , the game i play , should give me around 160-180 fps in low settings . But in my case , irrespective of the settings .. i get around 90-110 fps . Be it low settings or high . I do not play on battery . I always play while my laptop is changing . And also i have disabled the game bar option of windows 10 . Any solutions ??

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Try playing with V-Sync off.
    Trying to do my best here - Your happy Predator owner =)!
  • RakiRaki
    RakiRaki Member Posts: 16 Troubleshooter
    The Vsync did not help. I have i7 version of this and facing exactly same issue on rainbow six. and i have optimized my pc too with the basic optimization. i cant find the problem yet. all of the drivers are updated. Also game ha crashed quite a lot in last 3 days.. XdxD said:
    Try playing with V-Sync off.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    RakiRaki said:
    The Vsync did not help. I have i7 version of this and facing exactly same issue on rainbow six. and i have optimized my pc too with the basic optimization. i cant find the problem yet. all of the drivers are updated. Also game ha crashed quite a lot in last 3 days.. XdxD said:
    Try playing with V-Sync off.

    Check the forums of Rainbox Six Siege once to know if there were some problems with the game recently.
    Trying to do my best here - Your happy Predator owner =)!
  • Dizzy
    Dizzy Member Posts: 4 New User
    There is no problem with the game , cause i have seen multiple benchmark videos of it recently , even they were getting around 160-180fps
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Dizzy said:
    There is no problem with the game , cause i have seen multiple benchmark videos of it recently , even they were getting around 160-180fps
    How and what optimizations did you do to your windows?
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  • Dizzy
    Dizzy Member Posts: 4 New User
    First of all i have turned off game bar , second thing i have done .. i have disabled the full-screen optimization for the executable files , and i have set all things to max performance 
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    How about windows services, like search and so on?
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    Dizzy said:
    First of all i have turned off game bar , second thing i have done .. i have disabled the full-screen optimization for the executable files , and i have set all things to max performance 

    Dizzy so by what you just stated that means you havent done any windows optimizations at all as @sri369 stated above as those you said you had don wont do anything to improve it anyway check the youtube channel in my signature there are windows optimization videos


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RakiRaki
    RakiRaki Member Posts: 16 Troubleshooter
    I did the bios update, all driver updates windows optimizations and still the fps is capped for all settings. i checked the fps caps too, but still can't get enough fps. and this is not just in rainbow six, its for other games too
  • RakiRaki
    RakiRaki Member Posts: 16 Troubleshooter
    RakiRaki said:
    I did the bios update, all driver updates windows optimizations and still the fps is capped for all settings. i checked the fps caps too, but still can't get enough fps. and this is not just in rainbow six, its for other games too
    https://youtu.be/7WWmT-iYaoU?t=1644
    Check this video out it shows the same laptop with such high FPS and mine is still  107 114 120 fps on even low and ultra settings both

    https://youtu.be/aNoZ5bqofTI?t=248
    This another with 100% render scale still higher than what i am getting at 50% render scale

    PLEASE HELP!!! 
    It's a little worrying 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    RakiRaki said:
    RakiRaki said:
    I did the bios update, all driver updates windows optimizations and still the fps is capped for all settings. i checked the fps caps too, but still can't get enough fps. and this is not just in rainbow six, its for other games too
    https://youtu.be/7WWmT-iYaoU?t=1644
    Check this video out it shows the same laptop with such high FPS and mine is still  107 114 120 fps on even low and ultra settings both

    https://youtu.be/aNoZ5bqofTI?t=248
    This another with 100% render scale still higher than what i am getting at 50% render scale

    PLEASE HELP!!! 
    It's a little worrying 
    The stock driver from Acer site doesn't provide this performance?
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    RakiRaki as a last resort i suggest you to backup everything u need and perform a clean stock recovery install to eliminate any software issues 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RakiRaki
    RakiRaki Member Posts: 16 Troubleshooter
    xapim said:
    RakiRaki as a last resort i suggest you to backup everything u need and perform a clean stock recovery install to eliminate any software issues 
    Please guide how to do it!!
  • Legion
    Legion Member Posts: 1 New User
    edited October 2019
    @RakiRaki Its not an issue with your laptop in particular. I have the same i5 Helios 300, getting max 120 fps in R6 Siege. The videos that you are watching online are all for the i7 model. I believe that the i5 model has a CPU bottleneck and that's why the fps is same on low or ultra settings. It seems the CPU is not able to keep up with the GPU. The fact that even if you overclock the GPU, the fps stays the same further solidifies this, because it means its not the GPU thats holding back.
  • Dizzy
    Dizzy Member Posts: 4 New User
    @Legion @RakiRaki has i7 model still he faces the same problem
  • RakiRaki
    RakiRaki Member Posts: 16 Troubleshooter
    edited October 2019
    Dizzy said:
    @Legion @RakiRaki has i7 model still he faces the same problem
    @Legion why is i7-9750H not able to keep up with a 1660ti? why a bottleneck straight out of the box? does acer not check their products before finalizing?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    RakiRaki said:
    xapim said:
    RakiRaki as a last resort i suggest you to backup everything u need and perform a clean stock recovery install to eliminate any software issues 
    Please guide how to do it!!
    RakiRaki after you backup what you need into another drive ALT+F10 on boot to perform a stock recovery and choose the option delete everything it will perform a clean install to the first day you had booted it the first time


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/