Battery problem with helios 300

umutkocakaya
umutkocakaya Member Posts: 3 New User
edited November 2023 in 2019 Archives
hi , im using helios 300 with this spec i have problem in this video , im not touching battery or charger but its not happening when im playing some game ! i really dont understand whats wrong! please help me ! thank you..

https://www.youtube.com/watch?v=TaBaBbvfpSI&feature=youtu.be&fbclid=IwAR1N6wmPGrqFnFJ9VSKO66ruLfq0LNnTvZeU2xBDrPal9zxcDcJCTLwi4dg

 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon umutkocakaya !

    What EXACT model of your laptop?
    Already updated all drivers and Windows?
    Did you perform the battery reset procedure?


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  • umutkocakaya
    umutkocakaya Member Posts: 3 New User
    Predator G3-571 76DQ

    Yes already updated all driver's and windows , even reinstalled windows, and when im reinstalling windows still keep doing this. And yes i did battery reset too.

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    umutkocakaya bare in mind even on AC you will have battery drain when using external displays and too many external devices thats probably whats happening here too much power drain from the ports that the adapter cant provide enough and requires the battery to kick in to help adlso check you battery wear as you might have a faulty battery and might need to be replaced up to 10% wear its fine but more than 10% its to start to worry the cells will stop holding charge overtime and end up dying the internal batteries have to be properly calibrated every 3 months or so if not they will start to get faulty as as i said not holding charge anymore


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • umutkocakaya
    umutkocakaya Member Posts: 3 New User
    xapim said:
    umutkocakaya bare in mind even on AC you will have battery drain when using external displays and too many external devices thats probably whats happening here too much power drain from the ports that the adapter cant provide enough and requires the battery to kick in to help
    I tought it too but I just run laptop without any USB or other thinks but still same someone told me drain, reset with pinhole battery and recharge again laptop off it was working for me before but this time does not.. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    xapim said:
    umutkocakaya bare in mind even on AC you will have battery drain when using external displays and too many external devices thats probably whats happening here too much power drain from the ports that the adapter cant provide enough and requires the battery to kick in to help
    I tought it too but I just run laptop without any USB or other thinks but still same someone told me drain, reset with pinhole battery and recharge again laptop off it was working for me before but this time does not.. 
    As i said check your battery wear either via battery report, hwinfo or use battery bar pro for realtime results also uninstall the acpi driver and perform another battery power drain following these steps disconnect from AC press/hold the switch for 30s let it rest fro 2/3h boot into bios reset setup defaults and let windows install the acpi driver again to see if the issue persists or not 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/