Helios 500 No sound in headphones

Schnaz
Schnaz Member Posts: 83 Die Hard WiFi Icon
edited November 2023 in 2019 Archives
Hi I have no sound in headphones after connectingv o helios 500 is that a laptop fault or may it be windows? Tried 2 diffrent headphones and no sound in both.

Answers

  • What is the exact model of the notebook? Example an515-51-75kz. What is the model of headsets?
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  • sri369
    sri369 ACE Posts: 2,821 Pathfinder
    Schnaz said:
    Hi I have no sound in headphones after connectingv o helios 500 is that a laptop fault or may it be windows? Tried 2 diffrent headphones and no sound in both.
    Are these the phone type headphones that go into the headphones jack, or the USB style that goes into USB port?
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  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Model helios 500 and headphones are steelseries siberia they have 2 jacks and they worked ok week ago but dunno if after win uptate that happend because dont use them often
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    Schnaz it it was working fine a week ago as you stated i would prob look into the lastest updates that windows had done to your device and roll them back if possible you can also try to uninstall the sound drivers completely and install acer stock drivers to see if the issue is solved


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  • KGBLV
    KGBLV Member Posts: 2 New User
    The same happens to me too on 6 months old Predator Helios 500. I have noticed that if I plug in the headphones while the computer is starting up there is often no sound. But If I wait to plug them viewing desktop after logging in they work.

    Also, especially after the last Windows Update they did not work at all, only if I disabled Spatial Sound to (off) in Speaker Settings. 

    All drivers up to date.
  • Perhaps because when you start windows, this function is not enabled:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)