Noise and wheezing from the right speaker

Hello Acer.

I am writing to you about such a problem, after 3 years of using the Predator g9-793 laptop, my right speaker began to wheeze. After searching on the Internet, I came across a topic on this forum that this is a common problem with the g5-793 and g9-793 laptops, namely, the south bridge is heating up and the right speaker is wheezing, if the heating is very strong, both speakers begin to wheeze, with the subwoofer all in okay. The topic was found on the forum "https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video".

And so on, turning to technical support in my country (Russia), I did not receive exactly any information on this problem, they did not even hear about it and did not want to hear even considering that I referred to this forum and as a result the problem remained . Please, I would like to know what should I do next, the buzz has been very, very often lately. The laptop has been in possession for almost 3 years and would never have thought that such a situation would arise. A laptop is very necessary for work, but this noise and wheezing from the speaker is very annoying, and yet sound is also needed for work.

Acer, help!

Sorry to re-create a topic about such a breakdown, but the topic indicated in my message has already been closed by you

Accepted answers

Manny-Acer_Retired

Hi CkaJlbneJlb,

I am very sorry to hear this, unfortunately, the Acer community is not a direct portal to technical support, it is designed as a peer to peer support community where Acer users can help other Acer users, the main purpose of the Acer community is that it be a place where members can exchange their own advice, ideas, knowledge and troubleshooting techniques.

The Acer community is not designed for direct customer service inquiries, case status, complaints, sponsorships or donations request, we recommend using the appropriate channel/sources for your request, please contact your local Acer support channel https://www.acer.com/ac/ru/RU/content/service-contact for assistance.

Sorry for any inconveniences this may cause,
Acer-Manny

All comments

CkaJlbneJlb

plz up this post, need help!

Commodore_1995#

Have you tried disconnecting the subwoofer and speakers?

CkaJlbneJlb

egydiocoelho said:

Have you tried disconnecting the subwoofer and speakers?

Yes, I tried to disconnect the speakers (connector), in this case the noise and crackle disappears, but this is not a solution to the problem. It may also be a big problem. If you just turn off the sound, or try to turn off the sound device, then the crack still remains

Commodore_1995#

OK! When you disconnect only the subwoofer, does the noise or squeaking disappear?

CkaJlbneJlb

Введите свой комментegydiocoelho said: OK! When you disconnect only the subwoofer, does the noise or squeaking disappear?
when you turn off the subwoofer, the crack from the right speaker also does not disappear

Commodore_1995#

OK! Now, when you just disconnect the right speaker, does the noise occur in the left speaker?

CkaJlbneJlb

egydiocoelho said:

OK! Now, when you just disconnect the right speaker, does the noise occur in the left speaker?

physically, I can’t disconnect only the right speaker, they have one connector together. If you try to just move the balance slider to the left side, then the noise remains

Commodore_1995#

Can you test with other speakers to see if the problem remains?

CkaJlbneJlb

egydiocoelho said:

Can you test with other speakers to see if the problem remains?

don't have any other speakers for laptops

Commodore_1995#

Have you tried resetting the internal battery and updating the bios? Is it a problem similar to this?

https://youtu.be/gPR0MZOFk1o

CkaJlbneJlb

egydiocoelho said:

Have you tried resetting the internal battery and updating the bios? Is it a problem similar to this?
https://youtu.be/gPR0MZOFk1o

No, I did not try to reset the battery and update the BIOS, but the problem is exactly the same as in the video. 3 years everything worked well, the laptop did not load much, but after 3 years such problems began (((

Commodore_1995#

Well, I suggest you check this topic. For some reason: https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video

CkaJlbneJlb

egydiocoelho said:

Well, I suggest you check this topic. For some reason: https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video

the problem is that this topic was closed by the last message from Acer, and the official technical support in my country did not even hear about such a problem, so I would like to check with the representative of Acer and maybe the situation would be resolvedВведите свой комментарий

Manny-Acer_Retired

Hi CkaJlbneJlb,

I am very sorry to hear this, unfortunately, the Acer community is not a direct portal to technical support, it is designed as a peer to peer support community where Acer users can help other Acer users, the main purpose of the Acer community is that it be a place where members can exchange their own advice, ideas, knowledge and troubleshooting techniques.

The Acer community is not designed for direct customer service inquiries, case status, complaints, sponsorships or donations request, we recommend using the appropriate channel/sources for your request, please contact your local Acer support channel https://www.acer.com/ac/ru/RU/content/service-contact for assistance.

Sorry for any inconveniences this may cause,
Acer-Manny

Commodore_1995#

There was one user who said the problem could be in a coil. But I'm not sure about that. This is the first comment of the video I submitted.

xapim

CkaJlbneJlb if the issue its as you stated
<<< the south bridge is heating up and the right speaker is wheezing, if the heating is very strong, both speakers begin to wheeze>>>

The only solution i see here its a mobo replacement and because you are out of warranty you would have to find a donor mobo.

Have you ever repasted the laptop if not here is one of the many possible reasons gaming laptops are supposed to be repasted once per year with a good thermal paste (like kryonaut for ex) if they arent and they are heavily used everyday the mobo components will start to get degraded in time due to the constant heat and then there is nothing that can be done but get a replacement.

To own a gaming laptop means you have to do proper maintenance to it in order to keep all components working properly its not just buy it and keep using it without maintenance (after all its a desktop build in a small tight box) as i said this would be probably the most common reason why its failing after 3 years and on top of it Acer will not fix/repair any devices out of warranty period you would have to either get it fixed yourself or take it to a repair shop to see if they could fix it you could try to get acer repair center to get you a quote to get it fixed (in some cases they would probably do it) but of course you would have to pay for it

Quick Links

Top Members

Weekly

Puraw 85

Alejandro_AC 70

StevenGen 65

Kno63 60

Jack22 55

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™