What's going on with my Predator Helios 300 PH315-51 I7?

MinaSelvister
MinaSelvister Member Posts: 3 New User
edited November 2023 in 2019 Archives
Last night was using stock Acer OS I had a black screen once I restarted my Predator.. Black screen shows after the Loading Predator Logo (No pointer not even a black light coming out of the screen), tried to restore to old Windows version, had no luck.. So I download win 10 from Microsoft and did a clean install. All worked fine and I was able to boot into Windows.. but once I installed the Nvidia Driver and did my first Restart, problem happened again. (Black screen right after the Loading Predator Logo, stayed like that for 1 Hour).. So I forced shutdown & logged into safe mode and deleted the Nvidia Driver and restarted & I was again able to log back to Windows.. I tried everything to install Nvidia Driver using the download link from both Acer website and Nvidia Website, same issue (black screen), So I restored back to the point before installing Nvidia Driver .
Now my Predator works without Nvidia Driver, It's like the Nvidia 1060 GPU chip is not even there. My module is two GPU's, so now it's working on the intel GPU chip Only.

Methods I tried:
1- Uninstalled nvidia driver using IObit Uninstaller and then installed the notebook version using NVSlimmer_v0.7 Steps. No luck
2- Uninstalled nvidia driver using [Guru3D]-DDU and then installed Nvidia driver old version (one on acer website). No luck

Model Name: PH315-51 I7 8th
Windows: 10 Home 1903
BIOS: 1.26

What I'm doing wrong? Please help me I'm so frustrated.


Answers

  • Ishy
    Ishy Member Posts: 143 Skilled Fixer WiFi Icon
    Hi, @MinaSelvisterTry this following step and check if it helps.
    1) Turn off the device.
    2) Press power button and immediately press F2 button for 4-5 times. 
    3) This will take you to Bios.
    4) Press F9 and click yes then Press F10 and click yes.
    5) This will restart the device.
    6) Go to device manager and right click on microsoft basic display adapter. 
    &) Uninstall the driver and restart and check if the problem still 
    exists.
  • MinaSelvister
    MinaSelvister Member Posts: 3 New User
    edited September 2019
    Ishy said:
    Hi, @MinaSelvisterTry this following step and check if it helps.
    1) Turn off the device.
    2) Press power button and immediately press F2 button for 4-5 times. 
    3) This will take you to Bios.
    4) Press F9 and click yes then Press F10 and click yes.
    5) This will restart the device.
    6) Go to device manager and right click on microsoft basic display adapter. 
    &) Uninstall the driver and restart and check if the problem still exists.
    Thank you for answering, But this didn't fix the problem.
    I was wondering why it's showing Microsoft basic display adapter instead of Geforce 1060 ?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    MinaSelvister if you are still on warranty i suggest you to send it asap you might have a gpu hardware failure in your hands its a rare case but might happen as u stated you cant boot after you install the nvidia drivers either stock or not even on a clean install


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MinaSelvister
    MinaSelvister Member Posts: 3 New User
    xapim said:
    MinaSelvister if you are still on warranty i suggest you to send it asap you might have a gpu hardware failure in your hands its a rare case but might happen as u stated you cant boot after you install the nvidia drivers either stock or not even on a clean install
    I'm still on warranty, I shall do that. 
    Thanks