Aspire E5-571 / Model #: Z5WAH laptop which recently stopped booting

Gopp
Gopp Member Posts: 8 New User
edited August 2023 in 2019 Archives
Hello all, I have the Aspire E5-571 / Model #: Z5WAH laptop which recently stopped booting. The blue power light comes on and then shut off to restart again while the screen remains black.
Is it possible to recover the computer at his stage?

Answers

  • What is the exact model of your notebook? Example an515-51-75kz. Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Gopp
    Gopp Member Posts: 8 New User
    Thanks for replying.

    The modal number is E5-571-30N8. I haven't removed the battery because it is soldered to the motherboard.
  • OK! Turn off the notebook and unplug it from the socket. Then disconnect the lithium battery and press the power button for thirty seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    I have followed the instructions. The screen remains black.
  • Remove the memory ram and reinstall one stick at a time, if there are more than 1 dimm of ram, try each stick in each slot one at a time to see if the memory is ok and to determine if one of the memory slots is bad.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    I swapped the memory but it doesn't work as yet.
  • Have you tried disconnecting the other hardware?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    yes everything was disconnected
  • I don't have much experience in electronics, but have you checked the rtc battery voltage? Usually the voltage is 3v or something.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    Unfortunately I don't have a volt meter but if all else fails I will have to take it to someone who does.

    I have read online that some persons have tried to flash the bios using a USB stick and a .fd file using fn & esc. Are you familiar with this?
  • This type of information cannot be published in the community. Did you try to upgrade uefi-bios before the notebook presented the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    no I haven't upgraded the bios recently
  • Maybe these videos will help you:
    https://youtu.be/i7V-lavxAoc

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gopp
    Gopp Member Posts: 8 New User
    no success as yet. I have noticed that the the power light stays on for about 30 seconds, turns off for about 3 seconds and the cycle continues.
  • I think the best solution is to send the motherboard to a service center so that technicians can evaluate the motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • darkestar
    darkestar Member Posts: 12

    Tinkerer

    @ MY PANT when I saw egydiocoelho's video about pressing the battery drain button, I too have  an e5-571 thats it.... for 3 years its been mint.... And I was doing a BIOS update and the freaking power, either surged or drained and made it cycle right in the middle of its BIOS update(WHICH LOOKED WAY different than the normal and had an ECupdate.exe status bar up at 100% for li9ke 20 mins... SO YEA, its been bricked ever since now 2 days... I have scoured the internet loocking through crisis posts and bois update post and I have tried quite a few way, EVEN the battery drain, by the way at 1pm, 2 days later and his name all over other ones that wont turn on at all.. And then ACER just has a internal batttery power we need to drain
    ???? WELL I have take the battery out for over 6 - 10 hours... Power cycled it. NO lights AT ALL. NO SOUND.Not a peep. I just tried the internal power drain with no luck. I have been following a few post similar to mine where they used the BIOS file in combination with the file WINCRIS somehow and it make a super special file that once in a formatted key, you get the actual pot of GOLD>??? please I NNEEEEEEDDD HEHEHELLOOOPPP

    DarkEStar
  • darkestar
    darkestar Member Posts: 12

    Tinkerer

    @ MY PANT when I saw egydiocoelho's video about pressing the battery drain button, I too have  an e5-571 thats it.... for 3 years its been mint.... And I was doing a BIOS update and the freaking power, either surged or drained and made it cycle right in the middle of its BIOS update(WHICH LOOKED WAY different than the normal and had an ECupdate.exe status bar up at 100% for li9ke 20 mins... SO YEA, its been bricked ever since now 2 days... I have scoured the internet loocking through crisis posts and bois update post and I have tried quite a few way, EVEN the battery drain, by the way at 1pm, 2 days later and his name all over other ones that wont turn on at all.. And then ACER just has a internal batttery power we need to drain
    ???? WELL I have take the battery out for over 6 - 10 hours... Power cycled it. NO lights AT ALL. NO SOUND.Not a peep. I just tried the internal power drain with no luck. I have been following a few post similar to mine where they used the BIOS file in combination with the file WINCRIS somehow and it make a super special file that once in a formatted key, you get the actual pot of GOLD>??? please I NNEEEEEEDDD HEHEHELLOOOPPP

    DarkEStar