number snid empty??!!!Veriton X4630G

Haji13680201
Haji13680201 Member Posts: 38 Troubleshooter
HELP. I HAVE A CASE V X4630G. 
why number snid empty??  and invalid serial number????!?!?!?
:s:s:s  

[Edited the thread to add issue detail]

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Haji13680201

    Try to uninstall and re-install acer care center and check
    Click on 'Yes' to accept my comment as answer
  • Haji13680201
    Haji13680201 Member Posts: 38 Troubleshooter
    I did . But the empty blank will show the serial number ??? !!!
  • Nitr0
    Nitr0 Member Posts: 68 Devotee WiFi Icon
    Hi

    Your mainboard doesn't get it ( check in the Bios or command Windows <wmic baseboard get serialnumber>).
    It can happen if mainboard was not changed by Acer Repair center or technician, who replaced the mainboard, has forgotten it.

    Regards
  • Haji13680201
    Haji13680201 Member Posts: 38 Troubleshooter
    Nitr0 said:
    Hi

    Your mainboard doesn't get it ( check in the Bios or command Windows <wmic baseboard get serialnumber>).
    It can happen if mainboard was not changed by Acer Repair center or technician, who replaced the mainboard, has forgotten it.

    Regards
    thanks . wmic baseboard get serialnumber..... for my computer 41501831
    but this 
    serial number in  web site acer.com  is  not valid  or False!!!!   why???
  • Nitr0
    Nitr0 Member Posts: 68 Devotee WiFi Icon
    You need to contact acer service if the product was repaired by them or if you bought it recently.
  • Haji13680201
    Haji13680201 Member Posts: 38 Troubleshooter
    Nitr0 said:
    You need to contact acer service if the product was repaired by them or if you bought it recently.
    how contact acer service?? please link.... or email....
  • Nitr0
    Nitr0 Member Posts: 68 Devotee WiFi Icon
    edited March 2019
    I wanted to write Acer support : https://www.acer.com/worldwide/
    Choose your country, you explain that there is no serial numner on the mainboard, only the model name.
    Then nothing appear on Acer Care center or the Acer software here.

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Nitr0 said:
    You need to contact acer service if the product was repaired by them or if you bought it recently.
    how contact acer service?? please link.... or email....
    i just happened check the serial number is of 22 characters and what you have hardly 8 digits. Its not the correct serial number. Its better to contact acer support online. Visit www.acer.com 
    Click on 'Yes' to accept my comment as answer
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Press the Winkey+Rkey. Enter 'cmd'. At the command prompt enter 'wmic bios get serialnumber'. The result is your machine's unique serial number id (SNID). Jack E/NJ

    Jack E/NJ

  • Haji13680201
    Haji13680201 Member Posts: 38 Troubleshooter
    JackE said:
    Press the Winkey+Rkey. Enter 'cmd'. At the command prompt enter 'wmic bios get serialnumber'. The result is your machine's unique serial number id (SNID). Jack E/NJ
    HI 
    In cmd
    Snid empty, ,,,!!
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    At the ******ELEVATED***** command prompt C:\>,  enter the following command---
    wmic bios get serialnumber

    Jack E/NJ

    Jack E/NJ

  • R9SmurfFB
    R9SmurfFB Member Posts: 5

    Tinkerer

    JackE said:
    At the ******ELEVATED***** command prompt C:\>,  enter the following command---
    wmic bios get serialnumber

    Jack E/NJ

    I died laughing!!!!!!!!!      "******ELEVATED*****"
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