question to my charger

THIRD
THIRD Member Posts: 3 New User
edited October 2023 in 2019 Archives
I have a problem. my laptop are getting hot when i plug-in the charger when i use it.if im not chargering it its not going hot but i can't play any game because if not plug-in the fps of my game are getting drop (dota2 and csgo for example of the game). what can i do about it? is my charger are broken or the battery of my laptop? or any other parts of my laptop?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    THIRD its normal for the adapter to get hot when playing high demanding games/tasks and you should never play on battery the battery purpose its to help the adapter to provide enough power to the cpu/gpu when this one cant for high performance only use the battery for emergency and really light works if you dont have any sockets near apart from that make sure you are always on AC and the battery 100% charged before you start any game so all this said you dont have anything broken its all working normally as its supposed to


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
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  • THIRD
    THIRD Member Posts: 3 New User
    @xapim but if i play without the charge plug-in my fps is so low that i cant play it is there anything i can do to it? or can i remove the battery and just play plgugging-in my charger. and to add to it way back when my laptop is new up to 7months old i think its all ok not getting so hot but now even when i just using chrome its too hot when the charger are plug-in my laptop is 1year 10months old now
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    THIRD you cannot play without the adapter and you cannot remove the battery either the adapter and battery were made to work both together as one if you remove any of them you will loose all performance also chrome its a rubbish browser high cpu/ram usage which causes the power supplies to heat a lot try another browser see if it gets better but as i said the adapter getting hot its normal.

    If you suspect your adapter its faulty get a voltmeter and check its its still generating the correct output voltage you can also check your battery wear because if your battery has too much wear its faulty and will make the charger always kicking in to recharge it generating much more heat


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • THIRD
    THIRD Member Posts: 3 New User
    @xapim
    if i can't play while charging and i can't remove the battery also then how can i play video games? if i follow what you say that i should wait to become 100% charged then i can't play it also because when i dont put my charger in to my laptop the fps is dropping so it is unplayable. waht should i do
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    THIRD all gaming laptops work the same way you have to play always on AC and with the battery 100% charged to get the full performance or the cpu will not turbo boost neither the gpu will overclock thats the way it is nothing you can do about it full performance needs the adapter+battery fully charged


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/