Predator sense runs in background but I can't see it! Helios 300

GabrielMM3
GabrielMM3 Member Posts: 13

Tinkerer

edited November 2023 in 2019 Archives
Hi, 
I've been having trouble with my Predator Sense app.
I click for it to open, it does open, because the processes in the background appear, but the interface doesn't appear at all.
I'm getting so frustrated with this, I really need the Predator Sense for gaming.

I've tried all options that I've seen in the forum but it just doesn't work. It was working tonight, after a reboot, it stopped working.

My laptop is the Helios 300 G3-571. Help.

Answers

  • sri369
    sri369 ACE Posts: 2,755 Pathfinder
    Do you have "quick startup" disabled in power settings? If not, disable that and try rebooting.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • GabrielMM3
    GabrielMM3 Member Posts: 13

    Tinkerer

    I've resetted the Windows, it looked like it was the only things that worked.
  • Fifa14forever
    Fifa14forever Member Posts: 3 New User
    hi gabriel, I had the same problem.....I surfed many sites and blogs , but i didnt find a solution.....Then on facebook i joined a group and they helped me out......Apparently running predator sense app requires INTEL Xtu after a few days...no one knows why.....Here's the process....
    Uninstall predator sense app.......Download Intel XTU and install.....open Intel XTU .......Download and install predator sense app......Open predator sense......and wholaa....it opens.....without getting pushed to the background......
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I'd like to add a couple things.

    First of all XTU isn't required to run Predator Sense.
    The XTUSERVICE that comes with Predator Sense is only required if you plan on uninstalling the program.

    The reason this service exists is because Predator Sense is the base program for many different models, so for the models that can use Predator Sense to overclock the CPU, this service was added. (Helios cant overclock the CPU).
    I recommend reinstalling the "Turbo Boost Driver" from Acers Driver download website and shut down (not reboot) then turn on and see if it fixed.

    https://www.acer.com/ac/en/US/content/drivers
    - Hotel Hero
  • Almivito
    Almivito Member Posts: 9

    Tinkerer

    Hey! I'm having the same problem, but for the AMD Helios model. Is there a solution for AMD equivalent? There is noe turbo boost driver listed on the support page for this model, so what do?
  • fuzzy_MFD
    fuzzy_MFD Member Posts: 2 New User
    While I am inclined to agree with Red-Sand that the Intel Extreme Tuning Utility and Predator Sense are mutually exclusive I ran out of options while trouble shooting this same problem on my machine. I downloaded XTU then did a clean install of Predator Sense (removed the app in the Windows setting menu, reinstalled with the driver from acer.com) and the problem was solved.
  • Nadeera
    Nadeera Member Posts: 6

    Tinkerer

    hi gabriel, I had the same problem.....I surfed many sites and blogs , but i didnt find a solution.....Then on facebook i joined a group and they helped me out......Apparently running predator sense app requires INTEL Xtu after a few days...no one knows why.....Here's the process....
    Uninstall predator sense app.......Download Intel XTU and install.....open Intel XTU .......Download and install predator sense app......Open predator sense......and wholaa....it opens.....without getting pushed to the background......
    Dude..i had the same problam.i tryed everthing.but nothing worked...then i sow ur post.finaly it is working now.thank u man :)
  • xapim
    xapim ACE Posts: 7,253 Pathfinder


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/