Z321QU no video from Display Port

purerockfury
purerockfury Member Posts: 6 New User
edited February 14 in 2019 Archives
Hello all finally got done with a build after many issues. Now I have one last issue, after plugging up my two monitors one being the Z321QU I can only see video in hdmi, the pc does not show the monitor from the display port. I updated to the latest drivers to make sure that wasn't an issue. What could it be that I'm not getting? Nothing in the booklet with the monitor for help. I have also tried the monitor by itself in both hdmi and dp and with both connected, still only detected in hdmi. Anyone have suggestions on what to do?

Best Answer

  • purerockfury
    purerockfury Member Posts: 6 New User
    Answer ✓
    Thank you egydiocelho for trying to help me. I figured out my issue a few minutes ago. It seems the plug for DP was loose in the monitor, once I got that straightened out the DP was recognized and now I can view in 144hz.

Answers

  • purerockfury
    purerockfury Member Posts: 6 New User
    So no one comes on these forums, not even Acer employees? Waiting on help from Gigabyte about their gpu I have and no response here about the issue. I guess no one knows.
  • What is the model of your desktop? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • purerockfury
    purerockfury Member Posts: 6 New User
    What is the model of your desktop? Example an515-51-75kz.
    I don't have a model for my desktop, I built my own. It's a windows 10 pro 64bit os running from an nvme drive. My motherboard is a Gigabyte Aorus z390 Ultra and my gpu is a Gigabyte Aorus RTX2080 Extreme 8G.

    The only thing in the setup paper for the monitor says connect DP (optional) connect hdmi (optional) connect usb for charging (optional). That is no help, Acer may want to invest in someone who can type up directions for customers.
  • Can you access the osd menu from the Z321QU monitor?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • purerockfury
    purerockfury Member Posts: 6 New User
    Answer ✓
    Thank you egydiocelho for trying to help me. I figured out my issue a few minutes ago. It seems the plug for DP was loose in the monitor, once I got that straightened out the DP was recognized and now I can view in 144hz.
  • Great my friend. Post a screenshot here and accept your own answer to post the topic as resolved.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)