Battery charging and discharging continuously - Predator Helios 300

vedhsuthar
vedhsuthar Member Posts: 46 Devotee WiFi Icon
edited November 2023 in 2020 Archives
When plugged in, the battery charges for 10-15 seconds and then discharges for 10-15 seconds. This loop is continuously running on for about an hour now. I tried switching wall plug socket, disconnecting and reconnecting charging adapter, restarting the laptop but nothing helped. I checked for this problem online but nothing seems to fix it. Also ran battery test to see that, change the extension from .txt to .html of the attached file.

Using Acer Predator Helios 300

//Edited the content to add model name.

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Answers

  • What is the exact model of notebook? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    What is the exact model of notebook? Example an515-51-75kz.
    predator g3-572
    ⊂((・▽・))⊃
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    I just tried that but no luck :( (used a small pin to hold the battery reset button for 4-5 seconds and turning on after 4-5 minutes)
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  • Did you try to update the notebook drivers and bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Can you post the picture of your charging pin connector?
    Trying to do my best here - Your happy Predator owner =)!
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    Did you try to update the notebook drivers and bios?
    Just checked the official website https://www.acer.com/ac/en/US/content/support-product/7310?b=1 but there are no recent bios/driver update there and this problem started occurring today.
    ⊂((・▽・))⊃
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    XdxD said:
    Can you post the picture of your charging pin connector?

    ⊂((・▽・))⊃
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    Few peoples have reported this recently, I just checked the forums. I think it is becoming a common problem. Need solution ASAP
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    XdxD said:
    Can you post the picture of your charging pin connector?

    Pin seems OK. Mind trying to uninstall both of these drivers and rebooting?


    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Few peoples have reported this recently, I just checked the forums. I think it is becoming a common problem. Need solution ASAP
    Even I have the Predator G3-572 and everything's working fine for me, although I did a clean install 3 weeks ago.
    Trying to do my best here - Your happy Predator owner =)!
  • vedhsuthar
    vedhsuthar Member Posts: 46 Devotee WiFi Icon
    XdxD said:
    XdxD said:
    Can you post the picture of your charging pin connector?
    Pin seems OK. Mind trying to uninstall both of these drivers and rebooting?

    Tried that too, still the problem persist :(

    ⊂((・▽・))⊃
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited August 2019
    XdxD said:
    XdxD said:
    Can you post the picture of your charging pin connector?
    Pin seems OK. Mind trying to uninstall both of these drivers and rebooting?

    Tried that too, still the problem persist :(

    Did you try a BIOS reset? It may work. If not, clean install Windows 10 and if it still doesn't work, visit the Acer service center.
    Trying to do my best here - Your happy Predator owner =)!
  • areebanwar
    areebanwar Member Posts: 4 New User
    XdxD said:
    XdxD said:
    XdxD said:
    Can you post the picture of your charging pin connector?
    Pin seems OK. Mind trying to uninstall both of these drivers and rebooting?

    Tried that too, still the problem persist :(

    Did you try a BIOS reset? It may work. If not, clean install Windows 10 and if it still doesn't work, visit the Acer service center.
    What is the exact model of notebook? Example an515-51-75kz.
    Hello guys, so I have the same laptop - G3-572, and this battery problem started yesterday. As soon as I reach around 95%, it begins to discharge for few seconds then charges again. I've tried resetting it (PIN via the reset hole underneath / Even opened the RAM slot and there was a tiny button, tried clicking that too to no avail). Tried uninstalling the drivers, and have the latest BIOS (1.22 which I manually downloaded via Device Manager by clicking on Update drivers a long time back). Now, the problem is, I cannot really reset the whole laptop because there are lots of files important for me.
    Is there any other solution? Please do help. Thanks! :)
  • @areebanwar Can you check battery wear with hwinfo64?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)