Predator Helios 500, No Driver Updates in Over a Year?

STOPchris
STOPchris Member Posts: 99 Fixer WiFi Icon
edited November 2023 in 2020 Archives
Why have there been no driver updates for the Helios 500 in over a year? I was looking for a new touchpad driver, but the last one on Acer's site is from 5/2018... Am I missing something? No updates in over a year? I feel like I must be missing something?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,467 Trailblazer
    edited August 2019
    Hi,
    I have driver from 2006 for my touchpad, you don't need to update the drivers often, if the system runs fine, I don't normally bothered to update my drivers.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    Was hoping in would take care of the jumpiness with the trackpad, but I was just hoping. I don't think it will fix it, it is probably just how the trackpad is. 
  • brummyfan2
    brummyfan2 ACE Posts: 28,467 Trailblazer
    STOPchris said:
    Was hoping in would take care of the jumpiness with the trackpad, but I was just hoping. I don't think it will fix it, it is probably just how the trackpad is. 
    OK, in that case, please tell us the version of Synaptics/Elan driver in Device manager under Human Interface devices.
    Go to Device manager, expand Human Interface devices, find out the version of the driver and the laptop full model name, like PH517-xx.


    Acer Predator PT516-51s Performance Results - UserBenchmark

  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    It is the last version that was posted on the Acer website, 19.0.25.9.
  • brummyfan2
    brummyfan2 ACE Posts: 28,467 Trailblazer
    If you haven't tried changing the cursor speed, give it a try, also check whether the Touchpad is in Advanced mode in BIOS.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Here's my G3-572's Touchpad driver. Look. I had problems with my old driver as the advanced gestures never worked in that driver form May, 2016. After updating to new build and checking for updates in Device Manager, I got this and since then (1803), it has worked flawlessly in my current 1903 build. That may be the reason that you don't get any new driver update for it as it is stable for our machines. You can try updating through Device Manager, maybe it can find a new version for you.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Also, the driver gets automatically updated most of the time when you upgrade to new Windows 10 build.
    Trying to do my best here - Your happy Predator owner =)!
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    STOPchris said:
    Why have there been no driver updates for the Helios 500 in over a year? I was looking for a new touchpad driver, but the last one on Acer's site is from 5/2018... Am I missing something? No updates in over a year? I feel like I must be missing something?

    I agree with you that it is absurd that Acer does not update drivers on their support website. I recently updated my Killer wireless adapter driver directly from Killer website, and the new driver is far better than the previous one installed on the system or the one that is available on the windows update website. See my post on this thread
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    @Razamax I updated manually all the networking drivers using their Hardware ID and all of them work perfectly now in 1903.
    Trying to do my best here - Your happy Predator owner =)!
  • StephPT
    StephPT Member Posts: 5

    Tinkerer
    I am quite disapointed with Acer on this topic. They do not appear to continue to provide firmware/driver updates. Even if everything is ok from a bug/ performance perspective, there are always security flaws to address.

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