My predator laptop is not charging to 100 perc.

krsna_336
krsna_336 Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Hi. I've recently bought a predator helios 300 2019 edition laptop and i've noticed that even after several hours of charge at 99 perc, my laptop won't complete to 100. Is there anything you could suggest and give opnion about?

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019 Answer ✓
    I have about 5,000 mWh wear in my battery always on AC for 18 months 24/7 non stop looking at your report the battery seems just fine just one question have you calibrated your battery first time you turned it on ? if not it needs to be calibrated its in the users manual and also acer support you have to let it charge to full and completely discharge it repeat the process 3 times to get it properly calibrated after this you can leave it always on on AC if you wanted and will only need to calibrate it once every 3 months (only one full discharge/charge) you can also get batterybar software to monitor your battery wear its also advisable to only use it on battery only on light tasks never use it on battery while gaming and before you start a game make sure the battery its 100% charged first


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • What is the exact model? Example v3-571-6682.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • krsna_336
    krsna_336 Member Posts: 7

    Tinkerer

    It is PH315-52. 
  • Have you tried uninstalling these drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • krsna_336
    krsna_336 Member Posts: 7

    Tinkerer

    Is that safe? No problems or anything? 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    krsna_336 uninstall the acpi driver as @egydiocoelho suggested above perform a battery powerdrain let it rest for 2/3h boot into bios and reset bios to defaults boot into windows let it reinstall the acpi driver and see if it charges or not if the issue persists check your battery report for battery wear you might also have a faulty battery even if its a brand new laptop it might happen


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • There is no problem uninstalling those drivers.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    krsna_336 said:
    Hi. I've recently bought a predator helios 300 2019 edition laptop and i've noticed that even after several hours of charge at 99 perc, my laptop won't complete to 100. Is there anything you could suggest and give opnion about?
    If your laptop was charged to 99% and then unplugged even momentarily, and then plugged back in, windows will not charge it to 100% however long you leave it connected - to avoid minute charge discharge cycles. But in this case, it normally shows battery as full (100%) and not 99%. Does your battery indicator say it is full?

    Try disconnecting charger and letting the laptop drain to like 10% and then charge it back it. If this time too, assuming there are no power outages and such, and it is being continuously charged, and it stops at 99%, it could be a driver issue like others pointed out above.
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  • krsna_336
    krsna_336 Member Posts: 7

    Tinkerer

    No it doesn't say its fully charged. The indicator stops at 99 perc saying 1 min left to charge. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    krsna_336 have you checked your battery report as i suggested i know its a brand new laptop but just to make sure theres nothing wrong with it give it a check anyway


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • krsna_336
    krsna_336 Member Posts: 7

    Tinkerer

    I have battery report. What to do now? @xapim
  • krsna_336
    krsna_336 Member Posts: 7

    Tinkerer


    These are the scrnshts of reports

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019 Answer ✓
    I have about 5,000 mWh wear in my battery always on AC for 18 months 24/7 non stop looking at your report the battery seems just fine just one question have you calibrated your battery first time you turned it on ? if not it needs to be calibrated its in the users manual and also acer support you have to let it charge to full and completely discharge it repeat the process 3 times to get it properly calibrated after this you can leave it always on on AC if you wanted and will only need to calibrate it once every 3 months (only one full discharge/charge) you can also get batterybar software to monitor your battery wear its also advisable to only use it on battery only on light tasks never use it on battery while gaming and before you start a game make sure the battery its 100% charged first


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/