Couldn't install Realtek audio driver after windows 10 1903 update... how can I install?

Noisyboy
Noisyboy Member Posts: 30 Enthusiast WiFi Icon
edited October 2023 in 2020 Archives
After updating to windows 1903....the messages no audio output device installed message came....so I went to Acer website.. downloaded the appropriate audio driver for my laptop and installed... but after the restart, the Realtek audio driver is not showing up in control panel or device manager...no audio device installed message on taskbar....
When I looked in program files... there is only 2 or 3 files in the Realtek folder
Someone please help

Answers

  • Noisyboy
    Noisyboy Member Posts: 30 Enthusiast WiFi Icon
    this are the errors that came
  • newtonr
    newtonr Member Posts: 1 New User
    August 5th, 2019 @ 10:30PM (Eastern Time, Canada):

    Sounds very similar to the issue I'm experiencing with my Acer Aspire E5-774G since moving up to Windows 10 Home 1903 just a few days ago. I like to wait for a while when a new "update"/"upgrade"/"patch" is released by Microsoft in hopes that the issues will have been resolved before I make the "leap". Apparently, there are still a few "glitches" out there from either Microsoft or one, or more, of the hardware vendors and their software/drivers (?).

    I'm experiencing issues with the Intel SST Parameter Service. It will not remaining running. The error, as is the case with virtually all Microsoft Event Viewer recorded errors, provides nothing of any use. The Event ID, which doesn't (of course) exist in any listed issues, is 7034. The error has occurred on each start-up and when I try, through Services, to start the service myself.

    I've checked Intel for updates to the system, all it found was an update for the RST (hard drive utilities) services. Checked NVidia, though there is no reason that the NVidia sound components should have anything to do with the Intel SST services, and found that these drivers are also up to date.

    Checked for any Acer updates to the system; these are all up to date, including BIOS/UEFI. Not surprised there either as I checked for updates just a couple of months ago and did those that were available. These all successfully completed at the time; which was before the move to 1903.

    So... information on how to resolve the issue would be appreciated.  To help the process along here are some of the driver details surrounding the various audio components as returned from an Intel utility from the Intel site (I used this to find any Intel updates for the their components):

    1. NVIDIA Virtual Audio Device (Wave Extensible) (WDM):
        Driver Provider: NVIDIA
        Driver Version: 1.2.40.0
        Driver Date: 4/12/2016
        Device Id: ROOT\UNNAMED_DEVICE\0000

    2. Realtek High Definition Audio:
        Driver Provider: Realtek Semiconductor Corp.
        Driver Version: 6.0.1.8569
        Driver Date: 11/6/2018
        Device Id: HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025111A&REV_1000\4&33908863&0&0001

    3. Intel® Display Audio:
        Driver Provider: Intel® Corporation
        Driver Version: 10.22.0.37
        Driver Date: 9/15/2016
        Device Id: HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&33908863&0&0201
        Search support for 'Intel® Display Audio'

    4. DFX Audio Enhancer:
        Driver Provider: DFX
        Driver Version: 12.0.0.0
        Driver Date: 8/30/2015
        Device Id: ROOT\MEDIA\0000

    The only "solution" I've seen on-line is not really a solution unless all you want is to not have your Event logs full of reports of the Intel SST Parameter Service failure to start with useless information regarding this failure... that was to disable the Intel SST Parameter Service! In my, humble, opinion, this is not a solution; it definitely isn't an acceptable solution.

    If a solution could be devised, posted and a notification placed, it would be appreciated.

    Thanks,
    ---------
    Rick Newton.
  • Thillia
    Thillia Member Posts: 1 New User
    edited August 2019
    I got the same issue, only thing is this happened to me before my computer downloaded the 1903 update. I was away for an hour from my computer (worked like a charm before I left) and then when I came back no audio. I'm going to the store that set the computer up for me on Monday if nothing else works because this is giving me a head ache and I am not the most technical of people.
  • NoelMP4
    NoelMP4 Member Posts: 31 Die Hard WiFi Icon
    I think the Intel SST audio driver needs to be updated along with the Realtek audio driver.  the 1903 upgrade for Win10 doesn't work well with older versions of the Intel SST driver and has to be updated (maybe look for some in the MS Update Catalog site titled INTEL MEDIA)

    For Windows 10 v1903, need at least Realtek HD Audio driver 6.0.8683.1 or higher; those are certified to work with the newest Windows 10 version.
  • adorepumpkin
    adorepumpkin Member Posts: 2 New User
    Same problem here! acer should look in to it . :-)
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Same problem here! acer should look in to it . :-)
    I almost replied to the original poster haha, create a new thread next time OK? ;)

    Best advice I can give you, leave it all to Windows Update. Realtek cards are kind of a pain to work with: different manufacturers using different DSPs, not providing updated drivers or validating newer ones, the whole HDA vs UAD thing, ...

    So after a clean install what I advice to do is to leave it all for Windows to figure out, and if you'd rather not perform a clean Windows install...
    • Download DDU, even though it's made for manually uninstalling graphic drivers stacks it has a work in progress thing for Realtek audio.
    • Disconnect from the Internet, that would prevent Windows from updating anything for now.
    • In the Control Panel or its equivalent Settings page, uninstall the audio drivers the right way, i.e. removing any Realtek audio stuff.
    • Reboot, things need to be clean.
    • Open the device manager and look for more Realtek stuff, because there may be older drivers still present Windows may have installed the card using them (we could delete them with a 3rd party tool too but what the hell...). Uninstall the device along with its drivers (so long as it lets you, Windows has inbox drivers for some cards and those can't be removed):



    • The device will disappear, for its recognition again by clicking Scan for hardware changes from the Action menu.
    • Rinse and repeat :D, uninstall the device along with its drivers until you can't anymore.
    • Once that's done run DDU (accept the default settings), it'll probably tell you you're not running in Safe Mode but it should be OK since we took care of most of the stuff. Choose Realtek:



    • (Make sure Windows doesn't connect to any network throughout all of these steps, I'd rather it behaves)
    • After the reboot most if not all of Realktek's audio stuff should be out of your system, but if your card is routed through SST there may still be something else to take care of.
    • In the Device Manager again (because I doubt there are any installer to be uninstalled through the Control Panel or Settings), go to the System section and search for Intel's Smart Sound. There could be one or more devices (there could even be software "devices" related but that's fine I guess) and just like with Realtek, right click -> uninstall device -> uninstall drivers -> scan for changes -> etc.
    • Once all of that is done, you may have no sound at all, but that's alright. Now it's time to connect to the Internet, and let Windows do its thing. If you see it takes too long (say, more than 5-10 mins) force driver update by going to Settings and checking for updates. Windows Update usually handles that too unless told otherwise.
    • And that'd be it, hopefully... otherwise, now is when you do the trip to Acer's support page for your particular model and download audio drivers from there ;)