Acer E5-576G Wifi Driver Crashing

EJames12
EJames12 Member Posts: 8

Tinkerer
edited September 2023 in 2019 Archives
Every time I play any game on my laptop my wifi crashes.
I've done the basic troubleshooting like Uninstalling/reinstalling the driver and updated/rolling back the driver.
The only fix is to shut down my computer and let it rest for 5mins and it's good again.
I've had this problem for a while now but I didn't pay attention too much because it only happens when playing high demanding games like Forza Horizon 4, Witcher 3 or any triple A games, and in a long playing time and just scanning for hardware changes in Device Manager fixes it but now 2mins in and this happens.

Screenshots:
     

I've checked using the Driver Easy this shows: It says its unplugged.
The first one is the PCI Express Root #11 - 9D1A (I assumed this is where the Wifi device plugged into)


 Additional Info:
Windows 10 Home Single Language Version 1904 Build 18362.239
Wifi Device: Intel Dual Band Wireless-AC 3168

I've been thinking of just disabling the wifi device and just buy USB Wifi Adapter for the substitute but I want to know if I can still fix this before buying.

Best Answers

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    edited August 2019 Answer ✓
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    Acer Predator PT516-51s Performance Results - UserBenchmark

  • EJames12
    EJames12 Member Posts: 8

    Tinkerer
    brummyfan2 said:
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!
  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    EJames12 said:
    brummyfan2 said:
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!
    No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • EJames12
    EJames12 Member Posts: 8

    Tinkerer
    brummyfan2 said:
    EJames12 said:
    brummyfan2 said:
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!
    No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.
    Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.
  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    EJames12 said:
    brummyfan2 said:
    EJames12 said:
    brummyfan2 said:
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!
    No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.
    Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.
    That's good news, also can you check whether AC 3168 showing under Network adapters in Device manager.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • EJames12
    EJames12 Member Posts: 8

    Tinkerer
    brummyfan2 said:
    EJames12 said:
    brummyfan2 said:
    EJames12 said:
    brummyfan2 said:
    Hi,
    If you are within the warranty period, send it for a service and get it fixed under warranty, contact Acer support centre in your region to arrange for a service, if you are not bothered about loosing the warranty, you can try reinserting the WiFi card yourself.
    http://www.acer.com/worldwide/support/
    Remove all screws at the back, lift off the back cover, carefully remove the antenna cables, remove the WiFi card(A in my snip), clean the pins and reinsert it and see whether it fixes the problem.


    I've already lost the warranty so imma try to reinsert the wifi card, hopefully this will work. I'll update you if it works. Cheers!
    No problem, you need to be careful when removing the Wi-Fi cables, the connectors are fragile and good luck.
    Okay finally done. I've cleaned the fan and heatsink and reinserted the wifi card. I'm testing it now about 30mins in playing and so far so good the wifi not yet crashed.
    That's good news, also can you check whether AC 3168 showing under Network adapters in Device manager.
    Playing for 2hours ++ now and its still not crashing, I think the cleaning did the work because the heat fins were almost blocked by the accumulated dirt when I cleaned it.

  • brummyfan2
    brummyfan2 ACE Posts: 28,469 Trailblazer
    Answer ✓
    Glad you got it sorted :)

    Acer Predator PT516-51s Performance Results - UserBenchmark

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