Why is my laptop making popping noises? helios 300 PH315-51

PufkavoKote
PufkavoKote Member Posts: 30 Troubleshooter
edited November 2023 in 2020 Archives
I recently got an Acer predator helios 300 2018 edition and its been a great laptop so far but there is one thing that keeps bodering me.Sometimes i hear a popping noise coming from it less than 5 minutes after it being turned off and it goes on for like a hour and then stops.Sometimes i even :ear it when the laptop is on but its a lot quieter.I am almost certain that the noise isnt coming from the speakers.when the laptop is upside down the noise never appears.I can't find a laptop with a similar problem online and i am really worried.Please i need to know the cause of this issue.
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Answers

  • What is the exact model of the notebook? Example an515-51-75kz.
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  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    edited July 2019
    Oops forgot about that sorry.There you go: 

    PH315-51 

  • If noise does not occur when turning the notebook upside down, something may be loose. Have you checked for a loose or poorly seated lower case screw?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    edited July 2019
    All my screws are all good and tightened.
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    It start making the popping sound after its being turned off.
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    I think it has something to do with the laptop overheating but i am 100% sure.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2019
    Have you checked the temperatures in the predator sense? Also, does this issue occur when you use the notebook only on battery or power adapter? Does the problem also occur when disconnecting hdd? Could you record a video with this noise?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    edited July 2019
    Sadly i cant cause the noise is really faint and i cant record it.It occurs both when is on battery and power adapter but it happens right after i turn the laptop off and goes away after 1 hour.My temps are really high when i game.the gpu gets to 75 degrees but the processor gets to 90 degrees.I have tries some tried ThrottleStop and it helped a lot.My temps now stay at 60 degrees but yet i am facing the same issue.I can force the noise to occur by putting pressure on the lid or shaking the laptop and i think its coming from the hinges which are popping every time i close/open the laptop.But i still dont know how it makes the sound on its own.
  • Are you sure the notebook is turn off? Have you disabled fast startup on power options? Also, have you checked if the problem remains when disconnecting hdd? Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    Of course my notebook is under warranty i got it 1 month ago and i am 100% that the laptop is off when i hear the popping sound.
  • When you turn off the notebook and leave the display open up, does the same problem occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    Yeah it does and i think the sound is coming from the hinges.
  • I think you did not understand my question. When you leave the notebook monitor raised or open and turn off the notebook, does the popping problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    Yes it does.
  • Have you tried unplugging the hdd just to make sure the problem isn't in its needle? If the problem still remains, it is best to contact Acer and use the warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    edited July 2019
    I am almost sure that the noise is not coming from the hdd.I bought this laptop from US cause it was a lot cheaper but i dont live there.So the warranty doesnt apply in my country.
  • Have you checked if accessing Bulgaria accepts the international guarantee? Also, if there is no warranty seal, you may be able to open the notebook to check where the noise is:
    https://youtu.be/q6at5fLizGw
    I don't know if this is possible, but I think you can send the notebook to a friend or relative who has a permanent residence in the United States along with the proof of purchase or invoice and trigger the local warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    edited July 2019
    Dude i checked and it says for most computers but i am not really sure.Could you send me a link to an article or something please?
  • PufkavoKote
    PufkavoKote Member Posts: 30 Troubleshooter
    The noise occurs when i put pressure on the hinges for example when i push down the lid when its closed and it makes this high pitched popping sound.I am scared that it maybe coming from the ribbon cable.
  • The an515-52 model has the same chassis and basically the same hardware as the ph315-51 model. The disassembly process is identical. Here is another video, see:
    https://youtu.be/Ph2ibK79zd8
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)