Predator Helios 300 G3-571 keyboard issue some keys don't work until a while the laptop is turn on.

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Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    lmorales said:
    The most annyoing keys are "V", "B" and space, I noticed the same with Down arrow
    Was there ever a fix for this issue? I am having the exact same problem. Spacebar, v, b down arrow not working. Also noticed 6 key not working on the numeric pad (num lock area). Any help would be greatly appreciated. Using Helios PH317-51
    terrellpugh You can either try a battery pinhole reset and let it rest for a couple of hours (disconnect form AC press/hold the pinhole switch for 30s let it rest from 2/3h)  and after go to bios F2 on boot reset bios to defaults if the issue persist you can also try an acer factory recovery reset fresh install (ALT+F10 on boot) if still not fixed after these 2 steps i would rule out software any issues and start to suspect its hardware issues at this point i would contact acer support for a possible repair/replace if still on warranty


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • terrellpugh
    terrellpugh Member Posts: 3 New User
    I'll be contacting support as I have tried all of the suggestions. This is really unfortunate seeing that the machine is less than a year old. Thank mate!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    I'll be contacting support as I have tried all of the suggestions. This is really unfortunate seeing that the machine is less than a year old. Thank mate!
    As any other product in mass production there is and will always have the issue of some faulty units/parts unfortunately 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SHAILAVE
    SHAILAVE Member Posts: 3 New User
    My b v space and 6 not working in keyboard if any one has solution pls tell me
  • SHAILAVE
    SHAILAVE Member Posts: 3 New User
    lmorales said:
    At this point (and I have never heard about something like that before) seems like keyboard needs to warm up before work correctly. Is that even possible?
    ihaethesameprolrmasuseespacenotworking
  • SHAILAVE
    SHAILAVE Member Posts: 3 New User
    I'll be contacting support as I have tried all of the suggestions. This is really unfortunate seeing that the machine is less than a year old. Thank mate!
    Have u got solution of your predator keyborad i have persist the same issue as u had pls brief me if u have got a solution
  • Rullisi
    Rullisi Member Posts: 2 New User
    R, T don't always press unless I press them gently and slowly. 6 sometimes doubles even on single quick tap. If computer's been cold, 6 usually doesn't work at all. Curious how this even happens.
  • RollvBeat
    RollvBeat Member Posts: 1 New User

    Hey guys, I have same issue. The laptop needs a warmi up before the keyboard starts working, it started 10 months after I bought it with numpad 9, now 1 year later we are talking about half of the keyboard with the same issue.
    I have tried different things, like rebooting my pc, factory reset, replug the keyboard in the mother board, same old story.
    I guess, I will have to buy a new keyboard and see what happens then

  • NigelS
    NigelS Member Posts: 7 New User

    I have a similar problem on acer 314 chromebook. Some keys need a half hour to start to work. Device is about 2 years old. Not spilled anything on it. Its used in dry conditions. Some of the non operational keys are the same each day eg, backspace, g, h, ., esc.. Tried operating as guest but just the same. Any ideas?? or does it go in the bin.