I bought a predator laptop about a year ago, and the battery is not charging properly. Helios 300

Nnik345 · July 2019

I bought an Acer Predator Helios 300 about a year ago. I haven't opened it or changed any of the components. Nor have I dropped it anywhere. But I am facing battery charging issues, the battery charges for sometime, then stops charging, then starts charging again. I have tried resetting the battery and also uninstalling the Microsoft ACPI-Compliant Control Method Battery and restarting the laptop. Please help.

Commodore_1995# · July 2019

You have already checked that this button is being pressed correctly:

Image: https://us.v-cdn.net/6029997/uploads/editor/fn/7yky4sig5jou.png

Put some layers of electrical tape:

xapim · July 2019

Nnik345 If you had tried everything you could contact acer support and send it for a warranty for a possible repair/replace have you checked your windows battery report to see if your battery is faulty ?

Nnik345 · July 2019

If you mean whether I used the acer care center app, then yes, I have run a a scan using it. But it says my battery is fine.

xapim · July 2019

Nnik345 no what i mean its for you to get your windows battery report (nothing to do with Acer software) and check the values to see if your battery is faulty or not

Nnik345 · July 2019

I got the windows report from command prompt and checked it out. I have not found any place where it states that my battery is faulty. Could you please tell me what I should be looking for? I have attached the report file in .txt format. You need to change it to .htm format before opening it. Thanks for helping me in advance.

Commodore_1995# · July 2019

Could you also inform the model of the notebook? Example an515-51-75kz! In addition, check the current capacity and design capacity of the battery, using the "powercfg -energy" command and post a screenshot!

Nnik345 · July 2019

The System model is Predator PH317-51. And the battery report you told me to check is here. I am fairly new at computer related errors. So, could you please help me out.

Commodore_1995# · July 2019

Have you tried to calibrate the battery? https://windowsreport.com/calibrate-laptop-battery/

xapim · July 2019

Nnik345 I really dont see anything wrong with the battery apart from was never charged to 100% as @egydiocoelho stated above you will probably need to calibrate it let it drain completely and recharge it to 100% repeat the process 3 times and see if after the issue still persists

Nnik345 · July 2019

The problem is that the battery charges for a few seconds, then stops charging as though the charger is not connected then starts charging again. It not charging to 100% is not the issue here.

Nnik345 · July 2019

And also this happens

Image: https://us.v-cdn.net/6029997/uploads/editor/fj/3nmv98pvp5bu.png

Nnik345 · July 2019

Here is the video link to what is happenning.

https://youtu.be/xxpgJOazlt4

As you can see, the power is charging for a few seconds, then it stops charging.

Commodore_1995# · July 2019

Have you tried resetting the internal battery and also updating firmware uefi?

Nnik345 · July 2019

Yes, I have tried to reset the battery and my firmware is upto date.

Commodore_1995# · July 2019

Have you tried disconnecting the battery from the motherboard and then reconnecting it?

Nnik345 · July 2019

As I said before, I have not opened the laptop's case as it still has warranty. But I am unable to take to a certified Acer Service Center as there are none where I live.