Blue Screen Error

innotime2
innotime2 Member Posts: 5 New User

Hello, I just recently did a factory restore. I have an Acer Aspire 5532 Win 7. In the middle of installing updates I get the blue error then laptop restarts. When restarted I get this box that pops up with the following info.. any help? Thanks

Probl Signature:
Event Name: BlueScreen
OS Vers: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional info:
BCCode: 109
BCP1: A3A039D89493F818
BCP2: B3B7465EE71233D6
BCP3: 00000000C0000082
BCP4: 0000000000000007
OSVers: 6_1_7600
Serv Pack: 0_0
Product: 768_1

Answers

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon
    Bug Check 0x109: CRITICAL_STRUCTURE_CORRUPTION

    Quote:
    There are generally three different causes for this bug check:

    1.A driver has inadvertently, or deliberately, modified critical kernel code or data. Microsoft Windows Server 2003 with Service Pack 1 (SP1) and later versions of Windows for x64-based computers do not allow the kernel to be patched except through authorized Microsoft-originated hot patches. For more information, see Patching Policy for x64-based Systems.

    2.A developer attempted to set a normal kernel breakpoint using a kernel debugger that was not attached when the system was started. Normal breakpoints (bp) can only be set if the debugger is attached at start time. Processor breakpoints (ba) can be set at any time.

    3.A hardware corruption occurred. For example, the kernel code or data could have been stored in memory that failed.


    kdcom.dll is part of the kernal debugger, so its not a surprise it crashed as a result of this blue screen. Odds are though, some OTHER problem caused this dll to crash, and not the dll itself.

    The most important question, is do you get other BSOD error messages/STOP codes aside from Bcode: 109? If not, then you likely have a driver problem somewhere. Otherwise, you might have a hardware problem instead.
  • innotime2
    innotime2 Member Posts: 5 New User

    Hi, thanks for reply. So far after it has rebooted I attempted to install updates again and it has already downloaded all 144 and is not installing #41. So it has gotten a lot further than before. I am hoping just a bad driver and it fixed itself?

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Possible. If it is trying to install all those updates at once, it may have gotten confused and wanted to reboot (not unlike me in the morning without coffee Woman LOL) If it keeps up, try uninstalling the updates that it is having difficulty with to see if that works. I would hate for you to have to do another restore if the updates are crashing your computer.

  • innotime2
    innotime2 Member Posts: 5 New User

    Ok thanks. I will let you know how it gotes. At 95 so far. thanks

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