egydiocoelho said:

Both have the same ssd m2? I think you've already told me the exact model of ssd, but could you tell me again?

*****! I meant to click quote and I accidentally clicked that it solved the problem this did not solve the problem I still have the problem!!!!!

egydiocoelho said:

I also think @andylb! But what exactly, I do not know! What I know, is that the fact that the notebook does not restart, is referring to there is some problem in the power scheme or drivers!

@Poppajim, the driverpack program usually has many more drivers than other programs, even better than the program you have. Download the program here: http://dl.drp.su/17-online/DriverPack-17-Online.exe

However, I recommend that you disable all other programs and leave only the drivers to be installed!

Cool, I'll take a look!

egydiocoelho said:

@Poppajim! This user has a similar model: https://community.acer.com/pt/discussion/comment/691726#Comment_691726

In his case, when he disconnects the power adapter, an error is generated in the notebook! I know they are not the same problem, but I believe it may be this error being caused in yours too!

Yeah well it was a good thought, but I had read that whole thread before I even started this one. I did go back and re-read it just now.

the only thing we have in common is the fact that neither one of us has managed to find a fix for our particular problems.

in his case his computer is constantly crashing and giving him a blue screen of death and has something to do with the power connector Maybe.

In my case my computer works perfectly it never crashes in the only problem I seem to have is that it's not capable of doing a full restart cycle.
and I actually already tried all the suggestions that were made on his thread before I posted this one.

but like I said it was worth a shot!

egydiocoelho said:

In the case of his notebook, I believe that it can be a problem in the RAM memory and not in the power adapter, because when it plugs the power adapter the error does not appear! You can do the same test on yours by disconnecting a ram and then go testing each one individually!

That was an easy enough test to do...
I tried it with only one module switch the module tried it again with the other module...

in both cases I unplug the power held the battery reset for a full two minutes plug the power back in started the machine...

Did it shut down, started it again, and then tried to do a restart...

no joy same problem it just absolutely refuses to cycle through a full restart, even though I can shut it off and start it up using either the physical power button or the power button in the start menu and it doesn't give me any trouble shutting down we're starting up.

it only misbehaves when I try to do a restart

egydiocoelho said:

What I find strange, is that you said you reinstalled windows, correct? But when you reinstall windows, the windows installer asks you to restart the notebook so that the installation is completed successfully! In this process, does not the notebook also restart?

I have so many clean installs of Windows on this machine that I've lost count so now I'm not going to do that again I just now finally got it configured the way I wanted except for the restart problem and my wife wants her new laptop...

I have done all of what you said and it has made no difference.

additionally when I did reinstall Windows every single time the windows installer asked you to restart the notebook you're right but when I do that it does the same thing it goes to the shutdown sequence and then it just gets a black screen which is normal but then it hangs right there in the lights on the keyboard never turn off and you can wait for as long as you want and nothing's going to change until you hold the power button long enough for you to do a hard shutdown...

once you do that then you turn it back on it starts to go through its normal start-up cycle and picks up right where it left off and continues with the installation and it will do that several times until the installation is complete but it never once goes all the way through the restart cycle. Never.

egydiocoelho said:

Have you tried using this command shudtowm -r -f to force a reboot of windows?

Yes I tried this it did the exact same thing as if I had used the restart button in the start menu it hung up...

egydiocoelho said:

Do you have how to check if the problem remains in ubuntu linux? It is not necessary to install it, because you can use the system through the pendrive!

Now this is an interesting question...

I don't know about ubuntu, but I do have several different utilities bootable pendrives that boot into Debian Linux and a couple that boot into a pixie boot dos command line structure...

and those reboot just fine!

even a simple control-alt-delete after booting from a Linux system will reboot the machine just fine but when I tried that from a command line windows in Windows it didn't work...  Also I tried rebooting from task manager from inside windows and that didn't work either.