SF315-41 Takes long time to turn off

https://youtu.be/NfhgnxUJoZo

First check if there are any programs that are causing this problem. The best way to do this is to disable all services and programs here:

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Then restart the notebook and test it!

Second, check if there are any updates available in windows update and also try to update the notebook drivers!

Third, try resetting the internal battery:

Thanks for the answer. I tried all the steps mentioned but nothing worked

If anyone has any more ideas, I would be most grateful.

Thanks.

I suggest you do a memory test by typing memory into the slurry! The computer will perform a check on ram when rebooting! I also suggest you download the crystaldiskinfo program to check how health the HD is!

Thanks again for your response.

Unfortunately I had already ran a memory test on the ram and SSD, and both came back ok.

Any more ideas or is it broken? Thanks.

What is the uefi firmware version? Have you tried updating the drivers?

egydiocoelho said:

What is the uefi firmware version? Have you tried updating the drivers?

The uefi firmware version is V2.01

I think this problem might be related to the consistent blue screen crashes that I'm having. The blue screen error code is: page_fault_in_nonpaged_area

Does that help?

have you installed the new amd drivers from their site?
amd adrenaline ?

I think I have the latest drivers. Is there a way to check if I have the latest ones installed?

Settings-Apps see if you have AMD Software and which version

I have AMD 17.7

Software version - 2018.0410.2139.37139

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5

I had a similar problem using the ADD's adrenalin driver from their site.

After I removed it, the laptop was extinguished immediately.

You can try putting them on and seeing what's going on and then getting them out.

For me, that was the problem, I hope you have some effect.

And maybe you're upgrading this driver to see if there's a new update in the Windows update.

mafozi said:

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5

I had a similar problem using the ADD's adrenalin driver from their site.
After I removed it, the laptop was extinguished immediately.
You can try putting them on and seeing what's going on and then getting them out.
For me, that was the problem, I hope you have some effect.
And maybe you're upgrading this driver to see if there's a new update in the Windows update.

I'm sorry, do you mean that I should uninstall these AMD drivers and then reinstall them? Thanks.

I say what the problem was for me

if i use amd adrenalin driver i have a problem

if I remove them and use the driver from the windows update I have no problem

I am currently in the driver with the update and the laptop is immediately quit

you can see it in my computer-properties-device manager-display adapter-double click on it and then - driver

mine is 20.11.2018 25.20.14016.1
with this one i have no problem when shut down the laptop

ok thanks. I will try.

OK I checked, and I have the same number - 20.11.2018 25.20.14016.1 That means that is should be working ok if I had same issue as you?

Do you think the issue could be hardware? I think I've tried everything on the software side

Hello! I suggest you upgrade the uefi firmware to the latest version, see: https://community.acer.com/en/discussion/comment/607277/#Comment_607277

In addition, the amd software fixes several bugs from version 19.3.3! I suggest you download the latest official version!