Nitro 5 stuck rebooting

chris_s_tx
chris_s_tx Member Posts: 7 New User
edited November 2023 in 2019 Archives
I have a nitro 5 where all of the sudden it rebooted and is stuck in an infinite reboot loop. It reboots and then reboots to automatic repair mode. The menu never appears and it reboots again. 

Alt - f10 does nothing
I can get to the bios
I tried one recovery stick to see if I can get into safe mode but so far I have not been able to get it to boot from the usb
I have 32 gb of ram and tried with each ram stick individually to see if one of them were bad. Bios shows the correct ram amount. 

I am re-downloading a windows 10 image to boot to see if it helps. If not. I remember seeing where others were having usb boot issues as well. 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    It would be interesting to try with another hd, to verify if the problem is really in hd or sata cable!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Answers

  • What is the exact model of nitro 5? an515-51-75kz? Have you tried resetting the internal battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    Yes I poked the pin and let it sit for a while. I saw where someone online actually took off the back to unplug the battery and press power to discharge everything fully. Was thinking of trying that too. 

    AN515-53-55G9
  • It can work! Have you checked that hdd is recognized in the informatio section of uefi bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    Yes I do see the HDD being recognized in the bios. I will try the battery discharge and let you know. 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    No luck with the battery discharge. I tried to plug the HDD into a cable and see if I can see it on my other computer but it is not coming up so I am wondering if the HD is toast. If so, is it possible to get a copy of the acer restore or would I have to contact support for that? 
  • It would be interesting if you tested another hd in your notebook! Is this notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    I replaced the original HD with a SSD. I plugged the old HD in and it booted successfully so I think it did narrow it down to the HD. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    It would be interesting to try with another hd, to verify if the problem is really in hd or sata cable!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    I ordered a new hard drive and disk image from Acer. 

    I tried the cable with the new hard drive and it worked so I think the old drive is dead. When I plug it in Windows keeps making the plugged/unplugged sound from the drive. 

    Thanks for your help. 
  • Is the notebook working properly now? Were you able to install windows successfully?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chris_s_tx
    chris_s_tx Member Posts: 7 New User
    Stupid me though the primary HD was the issue but the issue was with the secondary HD not being read. I only lost the user data on the secondary hard drive so it is not as bad as I thought. Thanks for everything!
  • You are Welcome. Accept my answer!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)