My Helios 300 restarting itself
saltyreader
Member Posts: 7
Tinkerer
I had thos problem ealrier and sent it to service -It was not opening back in time- rn my pc restarts itself while I am playin idk what to do. It might be because of overheating but temperature is always under 70 or around 70. I repaste the thermal paste too Just for better temperatures. Thx for your time already
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Answers
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How many watts or amps is your charger? Jack E/NJ
Jack E/NJ
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9.23 A it says0
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What is your full model number PH31x-xx ??? Jack E/NJ
Jack E/NJ
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One having similar if not same issue and I too am trying to find a solution0
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Need full ACER model number PH31x-xx? Jack E/NJ
Jack E/NJ
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mine is PH315-51 with I7-8750
GTX 1060
16gb RAM
144hz screen
along with stock SSD and a external SSD
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If you have the same 180w or ~9A charger, it should be able to keep up with the gaming load for quite a while as long as it doesn't overheat (CPU/GPU temps stay consistently below 94*C) under the following conditions --- the battery should be near 100% charged, charger plugged in, and ControlPanel power plan set to performance mode BEFORE starting the game. Jack E/NJ
Jack E/NJ
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i just checked mine and it is set to "high performance" already
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Is the battery 100% charged and charger plugged in BEFORE you start gaming? Jack E/NJ
Jack E/NJ
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yes it is, i always keep in plugged in while gaming
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How long does gaming last starting off with a fully-charged battery before it restarts itself? And what was the battery charge level immediately after it restarts. Jack E/NJ
Jack E/NJ
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when i first got it about a week ago it would freeze with a black screen pretty much every game, but lately it will do it after very long periods of time and freeze once or twice and go back to normal, but its only really restarted twice, most times i have to force restart. I havent really paid any attention to the battery life afterwards, but next time it does it, i will look.
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update: battery percentage stays the same (100%) after crashing0
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OGMikeDrop ControlPanel power plan back to balanced mode. Change all dim, display and computer timer settings to 'never'. If gaming seems OK on balanced but it still freezes like it did, return it to the vendor/seller as defective for a refund or exchange before the RMA period expires. Warranty service will take longer and probably a tough one to crack due to the intermittancy. Jack E/NJ
Jack E/NJ
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trying that now, also would a fresh start of my windows 10 possibly work?
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Yes, an ALT+F10 cold boot re-set would be the last thing to try just before you return it to the vendor. But first see what happens with the balanced power plan and button settings. Jack E/NJ
Jack E/NJ
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alright ill keep updating if anymore problems occur
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JackE said:Yes, an ALT+F10 cold boot re-set would be the last thing to try just before you return it to the vendor. But first see what happens with the balanced power plan and button settings. Jack E/NJSo I tried this but still ran into the random black screens, I’ve done the reset of windows but have not been able to test it due to work, but one more question, I’m using BIOS 1.26, would reverting my BIOS to 1.15 possibly fix it seemings how that’s the BIOS update that “fixed” this problem?
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OGMike>>>I’m using BIOS 1.26, would reverting my BIOS to 1.15 possibly fix it seemings how that’s the BIOS update that “fixed” this problem?>>>What was your machine's factory-installed BIOS version? Jack E/NJ
Jack E/NJ
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https://www.youtube.com/watch?v=cpzLJRAZldA
