Battery Undetected - Switch Alpha 12

bree
bree Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
I've been using my Acer Switch Alpha 12 for almost a year now. Suddenly, it says no battery detected, it won't charge, and it dies when I remove the charger. When I tried to shut it down (power off), I couldn't turn it on even when I plug the charger. I tried draining the battery out by charging my phone from the USB port and after the battery has completely drained, I plugged the charger and it worked! But now, I can only use it when plugged in. 

There is no battery reset button/pinhole. What should I do?

Answers

  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Open Device Manager. Click 'batteries' folder. Uninstall all listed drivers. Exit Device Manager. Then reboot the machine and let Windows automatically re-install the battery drivers. Jack E/NJ

    Jack E/NJ

  • bree
    bree Member Posts: 5

    Tinkerer

    How do I reboot? Can I just press ctrl+alt+del or is it resetting to factory default? I'm scared to click the power off button since it may not turn on again. Thank you!
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Just shut down Windows like you normally would. Then wait a few seconds. And then press the power button to turn it back on. That's called re-booting. Jack E/Nj

    Jack E/NJ