My wireless randomly stops and goes on "limited connectivity" - need to disconnect / reconnect...

sebkrier
sebkrier Member Posts: 3 New User

Hello!

So I got a new ultrabook not so long ago (Acer Aspire S7) and during those past few days, the WiFi has been acting a bit weird. It connects to the internet, works okay for a while (10 mins) and then stops working ("limited connectivity"). I need to disconnect it and reconnect for it to work again. The connection works fine with other laptops, and this happens at home (secured connection) and at university (unprotected connection).

Any ideas how I can fix this? Thanks!

 

PS: I just went to the Device Manager and chose my wireless driver and chose to uninstall the latest driver and to go back to the initial driver. It seems that a new one was installed on the 3rd with the Live Updated - not sure if this is the cause but we'll see. I'll keep this post updated.

Answers

  • Joshua188
    Joshua188 Member Posts: 523 Mr. Fixit WiFi Icon

    Well the S7 does not have an updated Driver at this time so the issue could be with the connection itself. The best thing to try would be to try and reset the connection. Unplug the modem/router and leave it unplugged for about 15 seconds then plug them in and wait for them to reconnect and see if this may resolve the issue. Also uninstalling the driver was a good start that may also ressolve the issue with the internet issue. Hope al goes well Smiley Happy

  • wong2047
    wong2047 Member Posts: 14 New User

    I had the same problem.  This is an unacceptable drawback for a latest ultrabook.

  • sebkrier
    sebkrier Member Posts: 3 New User

    I think there was an update with the drivers on the 3rd but again I'm not sure. The problem is fixed now that. Went to the Device Manager, Network Adaptors, right click on the wireless driver, properties, driver tab, rolll back driver. 

     

    I'll post if it starts bugging again, but it seems to work okay for now.

  • Chris
    Chris Member Posts: 84 Troubleshooter

    Hi,

     

    Can you please advise what version S7 you have. Is it the S7-191 or S7-391?

  • sebkrier
    sebkrier Member Posts: 3 New User

    S7-391 Smiley Happy

  • akklaw
    akklaw Member Posts: 10 New User

    I have the same problem but the roll back driver option in wireless device is gray out.  I cannot roll back, I installed Wireless LAN_Atheros_10.0.0.217_W8x64_A from acer website yestersday and the problem starts happening.  What should i do? 

  • akklaw
    akklaw Member Posts: 10 New User

    Mine is also s7-391

  • Nelkang
    Nelkang Member Posts: 6 New User

    I had this issue too and I had since rolled back to the old driver Smiley Happy

  • akklaw
    akklaw Member Posts: 10 New User

    I download the latest driver to S7.

    uninstall the wireless driver by removing the wireless application under add/remove program.

    reboot S7

    install the latest driver

    reboot S7

    that fixed the problem

     

  • Chris
    Chris Member Posts: 84 Troubleshooter

    Thanyou for the solution akklaw,

     

    This is the solution to fix the problem.

     

    Download the latest driver from Acer Support site.

     

    - Please make sure the version of the Wirelesss Lan Driver to be downloaded  is: 10.0.0.217

    As this is a combo dirver it will also upgrade the bluetooth to 8.0.0.214. Hence the big filesize 220MB.

    - Go into control panel and remove the current wireless lan + bluetooth drivers.

    - Once removed you can go through and install the newest downloaded driver.

    - Restart S7 after installation.

     

  • sambapete
    sambapete Member Posts: 5 New User

    Nope, does not work.

     

  • theilluminator
    theilluminator Member Posts: 2 New User

    I just boughtthis s7-391 and Ihave the same problem. I am quite ticked off!!

     

    Has anyone had any luck with sending in their laptop for repair?

     

    Did that finally solve the problem?

     

     

    Thanks,

     

    Mark

     

    [edited for privacy]

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