My computer has a black screen with 'no bootable device found ,Bootable disk for Acer Aspire 3

13

Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    OK. We've got to do this over again with no external drives connected. At the diskpart> prompt. Enter exit. This should return you to the x:\> prompt. Then enter 'diskpart' again. At the diskpart> prompt enter

    (1) 'list disk' (should only list disk 0)
    (2) 'select disk 0'
    (3) 'list volume'

    post screenshot again.

    Jack E/NJ

     

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Done, please see screenshot

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    OK. Your HDD seems OK. But it's filesystem and partitioning has been messed up by either a virus, booting from a USB install drive in BIOS legacy mode,  or even a power outage.

    We can try to recover your personal data by downloading and trying 3rd party recovery tools on a USB drive such as https://www.easeus.com/resource/raw-file-system-to-ntfs.htm OR https://www.ccleaner.com/recuva . There may be modest costs in using either tool.

    The other option is to try to wipe the disk clean with diskpart, repartition it to GPT and re-format to NTFS. This should allow re-installing Windows again but you will lose personal data.

    What do you think that you want to do?

    Jack E/NJ 


    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Not bothered about losing personal data, just want to get the machine up and running again. So wiping it clean would be fine
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    OK. *Should* make it easier. At the X:\> command prompt, enter 'diskpart'. Then enter the following commands. If you get an error at any point, stop and report back. If none, exit diskpart, shutdown, reboot and try to install Windows again from the USB stick. Jack E/NJ

    DISKPART> list disk (only disk 0, 931GB should be listed)
    DISKPART> select disk 0
    DISKPART> attributes disk clear readonly
    DISKPART> clean
    DISKPART> convert gpt
    DISKPART>list disk (only disk 0, 931GB should be listed but this time the GPT column should have an asterisk*)

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    It has said diskpart failed to clear disk attributes as shown

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    as shown in this screenshot
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Skip attribute clear and try to clean it anyway. Jack E/NJ

    DISKPART> list disk (only disk 0, 931GB should be listed)
    DISKPART> select disk 0
    Skip                                                                                 DISKPART> attributes disk clear readonly
    DISKPART> clean
    DISKPART> convert gpt
    DISKPART>list disk (only disk 0, 931GB should be listed but this time the GPT column should have an asterisk*)

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    It says a further error has been  encountered 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Exit DISKPART. At the X:\> command prompt, enter 'C:'. Does the X:\> prompt change to the C:\> prompt? If not, enter E: instead. Does the E:\> prompt appear? Jack E/NJ

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Tried C and E but says cannot find drive specified

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Back into diskpart. Enter the following.

    DISKPART> select disk 0
    DISKPART> select volume 0
    DISKPART> format volume 0
    DISKPART> list volume

    Show screenshot if all commands were successful.

    Jack E/NJ

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Not getting anything now! 

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Ps, thanks you so much for all your help @JackE , I really do appreciate it
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    The HDD needs to be re-seated a few times again. I don't think it's failed --- yet. Diskpart should be able to access it again.

    Do you have access to another machine with a USB port that we could plug this drive into with a USB-2-SATA HDD cable adapter?

    Jack E/NJ

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    I have no idea what a USB-2-SATA HDD cable adapter is, so I'm guessing no.  
  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Went back in and diskpart was back again, but have now tried the volume and see below

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Did you try to re-seat the drive? Looks like the 'clean' might've worked afterall. Try 'convert GPT' again to see if we can get that GPT column asterisked (*) with 'list disk'. Jack E/NJ

    Jack E/NJ

  • AliPScott
    AliPScott Member Posts: 35 Troubleshooter
    Tried the convert got, see below

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Exit diskpart. At the X:\> prompt, enter 'eventvwr.exe'.  Post screenshot if it gives a result. Jack E/NJ

    Jack E/NJ