I have an Acer Predator PH317-52 asking for BIOS password after update.

TIMB333
TIMB333 Member Posts: 5

Tinkerer

edited September 2023 in 2019 Archives
Can anyone help me? I updates my BIOS to v1.25 (1.Implement KB lighting timeout function) trying to get my keyboard lighting to work right again and now my BIOS is locked with a password. Any possibility of getting help? I have never set a password on my BIOS. It showed up right after the update to v1.25 for some reason

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning TIMB333 !

    It is not allowed in the forum to share any type of access to Bios or methods of breaking of passwords.
    If you do not really have access you should send your device to the Acer central office.


    Chat : https://us.answers.acer.com/app/chat/chat_launch
    Repair Service :  https://www.acer.com/ac/en/US/content/service-contact


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • TIMB333
    TIMB333 Member Posts: 5

    Tinkerer

    Doesn't it seem ridiculous to you that I have to send my laptop in for service when I didn't cause this problem in the first place? As I understand it, you don't have to give me a way to crack the password. All you need is the unlock key that shows after three unsuccessful attempts, and you can just give me the corresponding password! It seems Acer also expects me to pay for this service!
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    If a password has been installed on Bios by third parties Acer has no responsibility.
    If any password has been installed due to an update from Acer, you should contact the official channels directly via chat, phone or email to inform about what happened.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • TIMB333
    TIMB333 Member Posts: 5

    Tinkerer

    Alright, I'll try calling support and get back to you. I definitely didn't set the password myself. Ok with you if we keep this thread open until then?
  • Harvey-Acer_Retired
    Harvey-Acer_Retired Member Posts: 330 Seasoned Practitioner WiFi Icon
    Hi TIMB333,

    Unfortunately we do not allow/provide direct support or discuss any steps on unlocking BIOS passwords or bypassing of security features. (Please check/ review our Acer Community User Agreement

    We recommend contacting your local Acer support for better assistance: https://www.acer.com/ac/en/ID/content/partner-bali

    Note: We will be closing this thread. 

    Thanks,
    Acer-Harvey
    Smile :)
This discussion has been closed.