Acer Predator Helios 300 Screen won't turn on

Hello! I purchased a Predator 300 (PH315-51) from Amazon 3 weeks ago. It has been running great with no issues. This morning I go to turn it on... and the screen won't turn on. I googled, and tried all the reported fixes. Removed RAM, reset battery countless times, tried combinations of plugged in/unplugged... nothing. I can't attempt the BIOS update as the screen never turns on, and it does not appear to attempt to boot. There is no power to any of the USB ports, and plugging in a second monitor via HDMI does nothing either. The backlighting for the keyboard turns on, but the screen is just completely black. I contacted ACER support and they have agreed to take it back for repair. I will send it back next week. But if anyone has any suggestions that I can try before I send it back, I would very much appreciate it, as I would love to fix this myself.

Thanks.

Accepted answers

Balatekie

Hi!! @natejjj

Regret to know the Predator stopped working. I suspect it is Motherboard failure. From description friend you have tried all possible troubleshooting steps. You have also did good job contacting Acer and booked the unit for repair. Get it repaired under warranty and I hope you get your Predator back.

All comments

Balatekie

Hi!! @natejjj

Regret to know the Predator stopped working. I suspect it is Motherboard failure. From description friend you have tried all possible troubleshooting steps. You have also did good job contacting Acer and booked the unit for repair. Get it repaired under warranty and I hope you get your Predator back.

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