Headphone sound issuse

nihal9152 · April 2019

When I plug my headphones in 3.5 mm Jack them it gives crackling sound in it any time a sound is played.
I tried that headphones with many devices it work fine and also some headphones work fine in my device and some give crackling noise please help. Thanks in advance.

Ishy · April 2019

Hi, @nihal9152 Since the reinstalling driver didn't help.
Try Bios Default:
1) Shutdown the device.
2) Press the power button immediately press F2 button multiple times which will allow you to go to bios.
3) Press F9 and then press enter.
4) Press F10 then save and exit.
5) Check if it works, if not then there might a damage to the audio port. Try to check with acer warranty support for further assistance or local technician.

If I was Helpful, accept my answer. Thanks

christy1 · April 2019

Hi @nihal9152,
Try to reinstall the sound drivers.
Open your Device Manager, find your sound card again, and right-click on the icon. Select Uninstall. This will remove your driver, but don't panic. Restart your computer it will be installed automatically.
Image result for sound drivers reinstall

Image result for sound drivers reinstall

nihal9152 · April 2019

I tried it many times but nothing changed

Ishy · April 2019

Hi, @nihal9152 Since the reinstalling driver didn't help.
Try Bios Default:
1) Shutdown the device.
2) Press the power button immediately press F2 button multiple times which will allow you to go to bios.
3) Press F9 and then press enter.
4) Press F10 then save and exit.
5) Check if it works, if not then there might a damage to the audio port. Try to check with acer warranty support for further assistance or local technician.

If I was Helpful, accept my answer. Thanks

nihal9152 · April 2019

Ok I will try it

christy1 · April 2019

Hi @nihal9152,
If even after tying the above if its still not working then try to do a reset with keeping your files. it will remove your app and programs but you wont loose your doc,pic or info on the unit.