Alpha 12 - updated BIOS and now BIOS takes 15 minutes to boot

Bardi
Bardi Member Posts: 26 Troubleshooter
edited November 2023 in 2019 Archives
Hi all,

This Acer Switch Alpha 12 had BIOS 1.01 and I upgraded it to the latest, 1.06.  It takes **over 15 minutes** from pressing the power button til the "Acer" logo clears the screen  :s , then Windows 10 login appears.  Everything else looks OK. 

Is there a problem with (a) this BIOS version or (b) this installation of this BIOS or (c) is it something altogether different?

Help!!

Bardi

Answers

  • What is the exact model of notebook? Example an515-51-75kz!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    I haven't seen that at all with my SA12, so it's not the BIOS itself. If you look at Event Viewer is there any indication of something taking a really long time to start up? What happens if you try booting in safe mode? What happen if you fire up the BIOS menu and reset to defaults?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    All, from putting the SN in the Acer Support page (out of warranty):  
    • Model Name: SA5-271
    • Part Number: NT.LCDAA.007
    billsey, and All, 
    I will be rolling back to an earlier BIOS as (a) my first step and (b) because it's taking so long for the BIOS to process.  Once in Windows, everything seems OK.  Because the Acer LOGO sits on the screen for 15 minutes, I'm pretty sure it's nothing in Windows and everything with the BIOS.  After all, I just did the BIOS upgrade.

    But currently some important text editing is tying up the Alpha Switch and I must wait.

    Anyone else have similar BIOS issues?
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    Can I roll back the BIOS?  I tried 1.04, but it flagged the older BIOS as an error and would not let me proceed.
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    What's this?  I just downloaded 1.06 again.  The file dates look different.  Why?


  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    HELP!  Is there any way to reset or flash the BIOS to an earlier version, or even the "same" version?  The BIOS programs popup with an error and then quit.
  • Did you try to restore the bios by pressing the f9 key and then f10 to save on exiting? That way, you will correct any bug that is present after the update! This is a standard procedure on desktops, so bugs from the previous version are fixed!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    Did you try to restore the bios by pressing the f9 key and then f10 to save on exiting? That way, you will correct any bug that is present after the update! This is a standard procedure on desktops, so bugs from the previous version are fixed!
    I think you're talking about going into the BIOS at boot time.  What key will activate the BIOS or, with Win10, do I need to go into the Adanced Recovery process? 

    I am not sure how to do that.  What I've tried to do, the BIOS program pops up with an error right away and then closes:


  • OK! Reboot the notebook and as soon as it gets a black screen, press f2 several times to enter the BIOS! Then press f9 to restore the bios and f10 to save on exiting!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    OK! Reboot the notebook and as soon as it gets a black screen, press f2 several times to enter the BIOS! Then press f9 to restore the bios and f10 to save on exiting!
    When "Acer" appears, I'm pressing F2, but nothing happens.  I've then done <Ctrl-Alt-Del>, the screen goes blank, then as soon as the logo appears, I start pressing F2.  Nothing else happens, it just says, "Acer."
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited March 2019
    You should press f2 before the Acer logo, see:
    https://www.youtube.com/watch?v=lyL9tq9MO3o
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    After 20 minutes, the BIOS screen came up.  F9 asked for the defaults, defaults were chosen, then F10 to save.

    Now, the screen says Acer again.  Waiting, will probably be 20 minutes again.  
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    Still 20 minute reboot.  How can the BIOS be reset or reflashed?
  • Have you tried disconnecting and reconnecting ssd again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    Why would that reset the BIOS? Swapping out hard drives or SSDs do not affect the CMOS.  Besides, that involves opening this up.  
  • is there an external device connected to the notebook that might be interfering with the boot, such as an SD memory card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    The laptop boots quickly again.

    As a last resort, I backed up all the data and installed a fresh copy of Windows 10, on the reformatted SSD.  

    I am shocked that the problems encountered after updating the BIOS somehow affected the Windows installation.

    In any case, I thought you'd want to know.  It took about 12 hours to bring everything back that was installed, but it's a clean install.  Every so often, Windows can benefit from a fresh install.

    Thank you for responding, egydiococelho.
  • Great, my friend! Continue testing and posting the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • The bios downgrade process is often much more risky than the bios update itself! If the notebook still has a slow boot, try this procedure:
    Unplug the notebook from the electrical outlet, and then press the battery reset button for five seconds. Then press the power button for thirty seconds and leave the notebook off for five minutes and test!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bardi
    Bardi Member Posts: 26 Troubleshooter
    Twice this month, the Acer Switch 12 would not boot past the Acer Logo - any connection to this earlier issue?  BTW, I've posted https://bit.ly/2m6RTXb about this new boot freeze.