Laptop Noise helios 300

Tim10
Tim10 Member Posts: 27 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
Hi guys, I currently have an issue with my laptop and was wondering if anyone could give me some advice and tips. I have a helios 300 for about a year now and it's an amazing laptop for its budget. But lately I've been getting a lot into tech stuff with thermal paste, undervolting, hard drive upgrade etc. Everything works great and there wasn't any issues with most of the modifications but lately I started to notice that around every 3 minutes or so it makes this low dink noise (similar to the force shut down noise). This happened only recently and I can't seem to find out how to stop it. Is this because of possible bad thermal paste or software conflict? 

Thank you

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    You can check out JackE's colleague's tip, on the dc-in cable, or trigger the warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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«1

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    A low pitch dink? You mean like the sound emitted when the battery reaches a critically low charge state? Jack E/NJ

    Jack E/NJ

  • Hello! What is the exact model of the helios 300? Example g3-571! Does the notebook turn off at random?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    JackE said:
    A low pitch dink? You mean like the sound emitted when the battery reaches a critically low charge state? Jack E/NJ
    yes exactly like that
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    Hello! What is the exact model of the helios 300? Example g3-571! Does the notebook turn off at random?
    it's a G3-571. No it works like normal, the only difference is the occasional dink sound
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    edited March 2019
    Update: so after I unscrew it to see what's going on.  I think the noise is actually coming from the hard drive. When I unplug the drive, the noise is gone and it comes back when I plug in the drive again. The hard drive is a Seagate 1 TB drive from Amazon and I've had it for a month now
  • have you tried uninstalling the battery and AC adapter driver in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    A low pitch dink? You mean like the sound emitted when the battery reaches a critically low charge state? Jack E/NJ

    Jack E/NJ

  • Have you ever tested with another hard drive, to make sure the noise does not occur again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    edited March 2019
    Have you ever tested with another hard drive, to make sure the noise does not occur again?
    Not yet, currently I only have that one drive available
  • Have you checked if you reset the battery if the sound still continues? 
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    A low pitch dink? You mean like the sound emitted when the battery reaches a critically low charge state? Did I just hear an echo? :) Jack E/NJ

    Jack E/NJ

  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    Have you checked if you reset the battery if the sound still continues? 
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    I disabled the battery in device manager and reset the internal battery like in the video but the noise still occur after trying those
  • Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    edited March 2019
    Is your notebook still under warranty?
    Where can I check if it's still under warranty because I'm not too sure if it is
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Just last week I had a similar situation. Laptop was plugged in but every few minutes I'd get this low-ptiched "boop". As if I had pulled the plug or the battery was near critical level. But everything seemed fine. Until the next morning when I turned it on again. Booted normally. An occasional boop like the night before. Did my work for an hour or so. Took a break. Came back to a dead machine. Major panic. To make a long story short, after a frantic few troubleshooting hours, the problem was narrowed down to the charger's AC plug was making only intermittent contact with the AC receptacle. Every so often, power was lost causing the boop sound. Probably was arcing enough inside the receptacle to eventually cause a permanent power loss and eventual battery drain. The wall plug was very last thing I checked of course. Arrrgh! Jack E/NJ      

    Jack E/NJ

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Easy to check warranty. Go to the link below, enter your SNID. If it comes back not recognized, your warranty's expired. Jack E/NJ


    Jack E/NJ

  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    Yes, the warranty expire on 3/26/2020 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    You can check out JackE's colleague's tip, on the dc-in cable, or trigger the warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tim10
    Tim10 Member Posts: 27 Enthusiast WiFi Icon
    edited March 2019
    Thank you guys