Had to pay Fed Ex Postage on in Warranty repair. What now?
MARC1TIM
Member Posts: 2 New User
I have my in warranty G3-710 in for repair now but ended up paying for shipping. The case booking page only had a Authorization number that I was supposed to give to the FedEx Rep. No label was in the email and the case booking made no mention of it either. The Rep wouldn't accept it so I paid the shipping. I assumed I could get reimbursed later. After chatting with support I was told rather rudely there was nothing they could do since I decided to ship it and not call back. When I asked to talk to a supervisor I was asked to call the 866 number and was stuck on hold for 15 minutes before I hung up. Attached is case booking info I have, The email is identical. How did this happen? How do I get reimbursed? Please, can anyone help? I love my g3 but this is disheartening.
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Answers
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MARC1TIM said:I assumed I could get reimbursed later.
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Why then did they instruct me to present a code to the FedEx rep that they couldn't use?. And it's not really about the cost. My instructions talk about this number but Support was telling me it would've been covered if I used the emailed label that I never got. I can post the transcript. I likely did something wrong. I'm just frustrated in the process.
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As it was said theres nothing they can do now you should had waited and not ship it until they had it sort it out with fedex but u decided to ship it and pay it yourself nothing they can do now if i were in your shoes i wouldn't had shipped it and get it sorted first i would never pay for a warranty return shipment if i was not sure i had all the authorizations and a warranty i would get the money back unfortunately u decided yourself to pay for it so there's nothing that can be done now
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MARC1TIM said:Why then did they instruct me to present a code to the FedEx rep that they couldn't use?. And it's not really about the cost. My instructions talk about this number but Support was telling me it would've been covered if I used the emailed label that I never got. I can post the transcript. I likely did something wrong. I'm just frustrated in the process.
Don't be frustrated, its all done n over now. Just wait for your laptop to come back and happy gaming :-)
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