X3-780 BSOD after memory upgrade

MaikelSchaap
MaikelSchaap Member Posts: 6

Tinkerer

edited March 2024 in 2019 Archives
I've upgraded the memory in my X3-780 from the standard 4Gb to 16GB. It's dual-channel.
After upgrading the desktop worked fine for about 3 weeks. After that, BSODs. After some troubleshooting, I've discovered that both memory banks separately work fine but when installed both, the BSODs are there again. I've updated the BIOS to the most recent version (R2-B02), but no difference.

Any ideas on how to fix this?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019 Answer ✓
    What is the error that is shown in windows? Have you taken the memory test? Type memory in the cortana!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Answers

  • MaikelSchaap
    MaikelSchaap Member Posts: 6

    Tinkerer

    It seems that it's one of the two memory slots that's causing the issue. Seems an issue on all X3-780's here. When testing the memory in another X3-780, the memory works fine in the slot furthest away from the CPU. As soon as you put memory in the slot closest to the CPU, BSODs start to appear. As said earlier, this happens on all X3-780s here. Looks like a production error?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019
    The bios of your previous desktop, was the version r02-ax, r01-ax or r02-bx? Is ram memory identified in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • MaikelSchaap
    MaikelSchaap Member Posts: 6

    Tinkerer

    The bios of your previous desktop, was the version r02-ax, r01-ax or r02-bx?
    Checked it on one of the other pc's (all bought at the same moment). Previous BIOS was R02-A02.
  • What is the exact model of ram memory?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaikelSchaap
    MaikelSchaap Member Posts: 6

    Tinkerer

    What is the exact model of ram memory?
    Corsair DDR4 Vengeance LPX 2x8GB 2400 C16 (CMK16GX4M2A2400C16)
  • OK! Can you also tell the exact model of ram memory that came with the desktop originally and check if both memories are correctly identified in the bios? What is the version of windows 10? x64 or x86? 1803 or 1809?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaikelSchaap
    MaikelSchaap Member Posts: 6

    Tinkerer

    OK! Can you also tell the exact model of ram memory that came with the desktop originally and check if both memories are correctly identified in the bios? What is the version of windows 10? x64 or x86? 1803 or 1809?
    Specs are:
    Windows:
    Windows 10 Pro x64 1809

    Original memory:
    Kingston 4GB 1Rx16 PC4-2400R-UCO-11
    KN4GB070336291BFF5ML00

    When using Speccy (piriform) the new memory is shown correctly. In the BIOS, only the amount of memory is shown. No further specifications.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019 Answer ✓
    What is the error that is shown in windows? Have you taken the memory test? Type memory in the cortana!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaikelSchaap
    MaikelSchaap Member Posts: 6

    Tinkerer

    Looks like one of the memory banks was faulty. Already on it for replacement under warranty with the vendor.

    Thanks for the help!
  • Great my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)