JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
Having flickering/artifacting issues with my new Acer Nitro VG270UPbmiipx
I received my new Acer Nitro VG270UP on the 20/02/2019
At first it was an excellent monitor with my only complaint being the poor quality stand. However after a couple days of use I've started to notice some pretty severe flickering or artifacting.
The artifacting appears as a thin vertical black line that flashes on the display for a fraction of a second before vanishing, often it is too quick to get a good view of it before it disappears, similar to how you would see lightning in the sky. It usually appears about 1/3 of the way from the right side of the display. I notice it most often while browsing the internet due to the white background although I suspect that I get the issue in games too without noticing on a darker background.
My PC specs are Windows 10, Ryzen 7 2700x, 2x8GB DDR4 RAM, EVGA RTX 2070 XC Ultra. I have the issue both with the Display Port provided with the monitor, as well as with my own Display Port that has had no issues with previous monitors. I am running the latest NVidia drivers (419.17) but have had this issue with the previous drivers too. I have Freesync enabled in the OSD and have set it up in the Nvidia control panel as instructed by Nvidia.
Hopefully there is some sort of firmware update that will resolve this issue within the next 14 days or I will have to return this monitor, which I would prefer not to do seeing as how the actual display, colour and freesync functionality are excellent.
Regards,
Spedz
At first it was an excellent monitor with my only complaint being the poor quality stand. However after a couple days of use I've started to notice some pretty severe flickering or artifacting.
The artifacting appears as a thin vertical black line that flashes on the display for a fraction of a second before vanishing, often it is too quick to get a good view of it before it disappears, similar to how you would see lightning in the sky. It usually appears about 1/3 of the way from the right side of the display. I notice it most often while browsing the internet due to the white background although I suspect that I get the issue in games too without noticing on a darker background.
My PC specs are Windows 10, Ryzen 7 2700x, 2x8GB DDR4 RAM, EVGA RTX 2070 XC Ultra. I have the issue both with the Display Port provided with the monitor, as well as with my own Display Port that has had no issues with previous monitors. I am running the latest NVidia drivers (419.17) but have had this issue with the previous drivers too. I have Freesync enabled in the OSD and have set it up in the Nvidia control panel as instructed by Nvidia.
Hopefully there is some sort of firmware update that will resolve this issue within the next 14 days or I will have to return this monitor, which I would prefer not to do seeing as how the actual display, colour and freesync functionality are excellent.
Regards,
Spedz
1
This discussion has been closed.
Who's Online1.5K
Acer-Ingrid
Acer-Jose
Acer-Samuel
Amankumar55
Bassel2023
brummyfan2
chugzilla
Cyriix
greenmox
Imelda
leonaip
meirg
Metalmama
rafaelsoaresbr
RenanVilela
rpwrobel
William_mk2
_Iharry_
Join in, share your experience!
Assistance by Acer
FAQ & Answers
Tinkerer
I installed my monitor yesterday, and I've been experiencing weird horizontal artifacts, or flickering, don't know how to call them.
I'm running on a brand new MSI RTX 2070 Gaming Z, so the performance is clearly not a problem here.
To let you guys know, I did try some stuff, and here's what I found :
That's where I left it yesterday. I tried to call Acer support hotline today, but they said they couldn't help me without my SNID number which I did forget to take a picture of, like an *****...
If you guys have any news from Acer, that would be much appreciated!
Tinkerer
You're right, it will probably be easier to identify for other and for Acer to genuinely take care of that problem. I took some pictures to show you guys what is happening:
The two first photos are from a full screen video playing on my computer, the last one is from my desktop.
As you can see, the artifacts happens at different places, and for some reasons I found that when on my Windows desktop they were located on the bottom of the screen, but when on a different program they tend to appear in the middle of the screen. As I said earlier they are happening quite often, and in very quick succession.
Since setting the display to 120 Hz, I have not experienced any flickering yesterday. Have you guys tried that and can you confirm it?
Just to let you know, I called Acer French technical support just this morning. The person I had on the phone was quite professional, and seemed to know what was the issue (did he hear of the same before?): he told me I needed to send the device in repair for a quick firmeware update, which wouldn't take more than 5 business days. I received a prepaid coupon to send the parcel to the repair center, and I'll try to send it ASAP, hopefully by this evening.
This is different than updating your display drivers, and this update can only be done by Acer apparently.
I'll let you guys know how the situation evolves as soon as I have more news, in the meantime be sure to let us know if you have the same problems, what tests did you run, and if you called Acer support.
Tinkerer
Tinkerer
Tinkerer
To give you some update, I did send my monitor for repair last Thursday night.
I'm yet to receive a confirmation by Acer of reception, but my tickets status is still marked as "In Transit to Repair Center".
I'll be sure to update you when I have news!
Any solution provided?
Tinkerer
A little update on my side: the reason Acer gave me at first, the firmware update, was misdiagnosed. As my ticket was pending for a long time already with "Under repair" status, and the 5 working days delay they gave me at first was long expired, I called Acer support to know what was going on.
On the phone, they told me they had to order a new panel to replace the previous one which was apparently faulty; so it's more than just a firmware update. The support apparently ordered the new piece 2 days after receiving my monitor, so around the 5th of March, but up until today, I have no news about the new panel arriving and my monitor being ready to ship! Acer offers you a Customer self-service for you to check the status of your repair, but can't even give you more update to let you know how the repair is going...
What they told me was that they were gonna receive the new panel this week, and my product should be ready to ship next week... Which means that for almost a whole month, I had to live without my monitor.
Since we're talking with a bunch of people that experienced the exact same issue, I wonder how well Acer does it's QC? Or do they think they can leave that part for the users? The least of things Acer could do is officially recognize the issue and address an apology message. I can understand if the faulty panels are not their responsability, but their supplier's; but the burden is not to bear by the client.
I really hope my monitor is returned soon to me, and in perfect condition, fully functional. I'll be updating you guys when I do (if I do??) with the state of the monitor. I'm warning Acer that if my monitor is not functional again when I receive it, I'll be asking for a full refund, no question asked, and I'll write my bad reviews on all possible websites.
Tinkerer
Tinkerer
Last friday I received a message from Acer telling me my monitor was ready to be shipped! Can't believe it only took them a month to repair it... lol
Earlier ast week I called after I didn't get any news about the panel replacement, and they said the problem was still occurring even with the new piece, and that they would try and replace the motherboard now. The replacement was supposed to be done between last week and this week, and they kept their promess apparently; it might be due to the fact that I told them I was extremely discontent with the delay that it took and the lack of info...
I will be picking up my monitor at the store this evening, I hope I'll have some time to test it before tomorrow, otherwise I'll post a comment as soon as I can to tell you guys how I received it.
Tinkerer
We are sorry you're experiencing issues with you Nitro Monitors, we recommend contacting your local Acer service center for technical assistance. You can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under support tab you can find the available service centers and technical support phone numbers.
Sorry for any inconveniences this may cause,
Acer-Manny