dxgkrnl.sys crashing my laptop nitro 5 an515-41

(https://imgur.com/a/zRhz05h) This causes my laptop to crash almost EVERY time i let it idle for 5 minutes, or if i'm doing light work with it. I can't copy a file for more than 5 minutes, i can't browse reddit, can't really do alot. But when i'm playing I have no problems, i can play 5 hours with no problem. Problem appear even if i'm plugged in. I installed 19.1.1 with DDU, but I had this problem on every drivers. I have latest BIOS/WIndows 10 version, every driver up to date. Does someone know how could I fix this problem ?

Maybe it's because Acer didn't updated its nitro 5 an515-41 bios since long time ago? Can someone contact a developer so he can hopefully fix it with a bios update or something ? RIght now my laptop is unusable because of this.

Accepted answers

All comments

D1stRU3T0R

atikmdag.sys + 6b388

dxgkrnl.sys + 3a790
From BLuescreenView

D1stRU3T0R

The solution as far as I remember is to disable ULPS, and definetly use more modern drivers. It got fixed. Pretty shame on this community for not helping, also for the developers for this laptop.

Quick Links

Top Members

Weekly

Puraw 220

Jack22 125

GAMING6698 60

vsparky 60

Diya1811 55

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™