Bluetooth

JohnChong_9788
JohnChong_9788 Member Posts: 33 Enthusiast WiFi Icon
edited August 2023 in 2019 Archives

Why my laptop blutooth driver always like this??

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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    (1) What is your ACER model number? (2) Uninstall the BT module driver from Device Manager. Exit. Then re-boot machine. Jack E/NJ

    Jack E/NJ

  • JohnChong_9788
    JohnChong_9788 Member Posts: 33 Enthusiast WiFi Icon
    JackE said:
    (1) What is your ACER model number? (2) Uninstall the BT module driver from Device Manager. Exit. Then re-boot machine. Jack E/NJ
    (1)My laptop model is acer aspire v5-471PG.
    (2)Need to check the "Delete the driver software for this device"?
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @JohnChong_9788
    Just uninstall the bluetooth driver and restart the laptop

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @JohnChong_9788 
    1. Uninstall Bluetooth devices
    1. Go to Start > type “Device Manager” > double click the first result.
    2. Select the View tab > click on Show hidden devices.
    3. Uninstall the Bluetooth devices (right-click on them and then select Uninstall)
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Jack22 said:
    @JohnChong_9788
    Just uninstall the bluetooth driver and restart the laptop

    Click on 'Yes' if the comment answers your question!
    what OS are you using now?
    Click on 'Yes' if the comment answers your question!
  • JohnChong_9788
    JohnChong_9788 Member Posts: 33 Enthusiast WiFi Icon
    Jack22 said:
    @JohnChong_9788 
    1. Uninstall Bluetooth devices
    1. Go to Start > type “Device Manager” > double click the first result.
    2. Select the View tab > click on Show hidden devices.
    3. Uninstall the Bluetooth devices (right-click on them and then select Uninstall)
    Click on 'Yes' if the comment answers your question!
    Just know I has been tried this solution but it doesn't work 
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Answer ✓
    @JohnChong_9788
    yes i do see you have tried possible steps. In below thread i can see you already came with the bluetooth issue 
    https://community.acer.com/en/discussion/538411/windows-10-bluetooth-gone
    we have tried many steps sir since still you have issue. It might be a problem with the laptop bluetooth.
    So requesting you to call Acer support and send it for repair and check on it.
    http://www.acer.com/worldwide/support/


    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!