I cannot connect my bluetooth headphones to my computer

dessy97
dessy97 Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
I have some bluetooth headphones, and for some reason, my bluetooth will not show up on my computer.Please help!

Answers

  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    What is your ACER model number. What is you BT headphone model number? Jack E/NJ

    Jack E/NJ

  • dessy97
    dessy97 Member Posts: 9

    Tinkerer

    My model number is CB3-532
    My bluetooth number is S2IKW
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Do you see a BT icon in your tray at the bottom? Jack E/NJ

    Jack E/NJ

  • dessy97
    dessy97 Member Posts: 9

    Tinkerer

    Yes I see it
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Right click on the BT icon. Turn on you BT headphones. Then click add a BT device and/or allow a BT device to connect. Jack E/NJ 

    Jack E/NJ

  • dessy97
    dessy97 Member Posts: 9

    Tinkerer

    I tried that, I think it is the headphones, because my bluetooth on my phone was able to connect to my computer.But thank you for your help!
  • JackE
    JackE ACE Posts: 45,124 Trailblazer
    Thank you for trying connect to another BT device. That was going to be my next suggestion. You beat me to it!  :) Can you return the headphones to the seller for an exchange, another model or refund? Jack E/NJ

    Jack E/NJ

  • dessy97
    dessy97 Member Posts: 9

    Tinkerer

    Yes I have a warranty on the headphones and will be exchanging them.