Acer Predator Helios 300 Making a Weird Noise?

RinRinKen
RinRinKen Member Posts: 3 New User
edited November 2023 in 2019 Archives
I've recently purchased the Helios 300 recently and just now it started making a weird noise. I assume it is coming from the fans after searching it up online. The noise is almost like a buzz or a very quiet lawnmower. I'm concerned because I haven't owned for it that long, is there any way to fix this and what exactly is the problem? 

Model: https://www.amazon.com/gp/product/B07CTHLX8C/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Usually when the laptop is idle the fans are not spinning. Open predator sense and if the fans are not spinning and you still hear that noise it is the hard drive that is making the noise.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • RinRinKen
    RinRinKen Member Posts: 3 New User
    ven98 said:
    Usually when the laptop is idle the fans are not spinning. Open predator sense and if the fans are not spinning and you still hear that noise it is the hard drive that is making the noise.
    I checked predator sense with nothing running in the background, nothing is heard. So it must be the fans? How would I possibly resolve this?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Well, you can't if it is a problem with the fan itself. If the noise is because of dust inside the fans you can use a compressed air to blow the dust out or a vacuum cleaner. If that doesn't help, then it is probably some defect with the fans, so your only option is to return the laptop back to the retailer for being faulty or contact Acer support and have the fans replaced.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    fan bearings need oiling. just a drop is enough.

    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Fdg
    Fdg Member Posts: 19 Troubleshooter
    Is this a common issue?
  • RinRinKen
    RinRinKen Member Posts: 3 New User
    Fdg said:
    Is this a common issue?
    Yeah for me it seems
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    My advice is any noise on a brand new laptop is a faulty just return it asap and ask for a replacement


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/