after a clean install of windows 7 ultimte on my aspire 5738z the crystal eye webcam will not work

blsphaller15
blsphaller15 Member Posts: 8 New User

after a clean install of windows 7 ultimate on my aspire 5738z the crystal eye webcam will not work. ive tried all the applications listed under the drivers and downloads on the acer site and still nothing. i did a quick search on google and found that others have had the same issue but found no real solution

Answers

  • ssk
    ssk Member Posts: 25 Troubleshooter

    Is the webcam listed uder imaging device in device manager?

  • blsphaller15
    blsphaller15 Member Posts: 8 New User
    No...checked that. It was working 2 days ago when vista was still installed so I don't see how the hardware could have failed suddenly. It does say that there is a USB camera installed even though there isn't
  • ssk
    ssk Member Posts: 25 Troubleshooter

    It could not be a hardware problem. Definetly its a driver issue. Crystal eyewebam sofware is preloaded with computer. Sinec USB camera is listed, I sggest you to use any chat applications like Skype or Gtalk to check if webcam is getting detected

  • blsphaller15
    blsphaller15 Member Posts: 8 New User

    i first noticed the issue when i tried skype, it just says no camera detected. I've tried the applications on the acer drivers site to no avail and really am not sure what to do at this point. Is there another place to get the drivers for the webcam?

This discussion has been closed.