battery not charging E5 573-50Z3

mandaram
mandaram Member Posts: 4 New User
edited August 2023 in 2019 Archives
when i plug on the laptop , the battery is not charging. computer shows plugged in, charging but not actually charging

Best Answer

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Answer ✓
    @mandaram
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

Answers

  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    Answer ✓
    @mandaram
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • mandaram
    mandaram Member Posts: 4 New User
    i did the same but no use, condition same
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @mandaram
    Try to uninstall the battery drivers from the device manager and restart the laptop
    May i have the model number of your laptop?

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • mandaram
    mandaram Member Posts: 4 New User
    it is E5 573-50Z3, i deleted the driver from device manager (device manager-battery-Micro...) and restarted the laptop but of no use. pl suggest any thing further.
  • rich1974
    rich1974 Member Posts: 198 Mr. Fixit WiFi Icon
    you can create a liveUbuntu usb stick, boot it and see if this is happen. to find out if it is a hardware or software problem.