Predator Helios 500 Kernel 41 error, GPU related.

Mulien94
Mulien94 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hi guys I got this predator helios 500 like week ago, and while I'm playing almost anything like after 10, 30 minutes, or sometimes after 1 hour screen flickers green, memory dumps, then crash and restarts. Like gpu is failing. I checked windows log, and Bugcheckcode 278 relates to GPU. It happens at least once in a day. 


STUPID PART STARTS NOW

I actually contacted Acer about my problem, they told me to do clean install of windows, I did, still happens. Called again, sent it to repair, I got it back from repair, on the repair note they only did fresh windows install, it is so ***** up, I need some peaceful life. Now I'm shocking if game starts to have some action events, you know. It just ***** up and restarts.


What could I do guys? I'm in Australia.



System

+

- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2018-07-30T07:26:51.176953900Z
EventRecordID 1293
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer DESKTOP-OI5OSVM
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 278
BugcheckParameter1 0xffffb58b546614a0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0

Answers

  • IVAN_PC
    IVAN_PC ACE Posts: 7,577 Pathfinder
    Hi.

    It happens to you, with battery and charger?


    Regards.

    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • UncleMikey42
    UncleMikey42 Member Posts: 28 Enthusiast WiFi Icon
    Stupid Question Time: did you install nVidia's latest drivers? The one's on Acer's website are actually old (although they were not causing me an issue)
  • DocPr3dator
    DocPr3dator Member Posts: 10

    Tinkerer

    any solution to screen flickering ?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I doubt the issue you are desrbing is a driver related.

    Anyway you can try installing version 417.22 and if it doesn't help try with 399.24. Before installing the new driver uninstall the previous one with DDU.

    Also try a battery reset:
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If that doesn't work contact Acer again. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!