My ACER Swift 3 SF314-54G randomly got bluescreen

hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
*Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
my laptop spec :
Acer Swift 3 SF314-54G (acer Day edition)
core i3-7020u
GeForce mx150
ram 4gb+4gb

note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD

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Commodore_1995#

OK! Try uninstalling the video drivers in the device manager and restart the notebook:

Image: https://us.v-cdn.net/6029997/uploads/editor/bm/x20eg68cuguc.png

If the problem still remains, make sure that updating the drivers with the free version of the driverbooster solves the problem: https://www.iobit.com/en/driver-booster.php#

dwkdrm

already try it (reinstall both driver nvidia and intel hd) but the BSOD still happen

Commodore_1995#

Have you tried updating windows through windows update and drivers with driverbooster?

dwkdrm

only via windows update and device manager

dwkdrm

Crash Dump Analysis

Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Thu 17/01/2019 22:47:40 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011719-37296-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1B1B40)
Bugcheck code: 0x9F (0x3, 0xFFFFC68612D74550, 0xFFFF9684AB22F7D0, 0xFFFFC686189079A0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Thu 17/01/2019 22:47:40 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!ObIsKernelHandle+0x9A6)
Bugcheck code: 0x9F (0x3, 0xFFFFC68612D74550, 0xFFFF9684AB22F7D0, 0xFFFFC686189079A0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Thu 17/01/2019 21:54:28 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\011719-45828-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x40DB)
Bugcheck code: 0x113 (0x19, 0x2, 0x10DE, 0x1D10)
Error: VIDEO_DXGKRNL_FATAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the dxg kernel has detected a violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Commodore_1995#

egydiocoelho said:

Ok! Do a disk cleanup as an administrator and update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

Then try upgrading directly to windows 1809: https://go.microsoft.com/fwlink/?LinkID=799445

Commodore_1995#

Another question: Has this problem occurred soon after upgrading from ram? What is the specification of the new ram memory?

dwkdrm

this BSOD happen after
1. Upgarde Ram (first 2 month after upgrade RAM, my laptop doesn't get BSOD)
2. Update to 1809
3. update BIOS

I don't know which one that make my laptop got BSOD

dwkdrm

I already doing memtest but nothing happened

Commodore_1995#

OK! I suggest you try updating the drivers with the free driverbooster version: https://www.iobit.com/en/driver-booster.php#

If the problem still remains, I suggest you try reinstalling the factory operating system like this:

https://www.youtube.com/watch?v=IFuWwuc2oH4

netizen

dwkdrm said:

hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
*Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
my laptop spec :
Acer Swift 3 SF314-54G (acer Day edition)
core i3-7020u
GeForce mx150
ram 4gb+4gb

note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD

did you solve it yet?, i have the same problem, and i guess its because the windows update, the problem occur after i updated to ver 1809, i can run games but for programs such as adobe premiere and after effect, i randomly get bsod, in some case while playing youtube on chrome(yea, i use nvidia for chrome) bsod occur, maybe ill try to roll back to april update, please let me know if you solve the problem, thank you in advance.
note : i have exactly the same laptop as yours and 2x4gb ram

netizen

netizen said:

dwkdrm said:

hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
*Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
my laptop spec :
Acer Swift 3 SF314-54G (acer Day edition)
core i3-7020u
GeForce mx150
ram 4gb+4gb

note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD

did you solve it yet?, i have the same problem, and i guess its because the windows update, the problem occur after i updated to ver 1809, i can run games but for programs such as adobe premiere and after effect, i randomly get bsod, in some case while playing youtube on chrome(yea, i use nvidia for chrome) bsod occur, maybe ill try to roll back to april update, please let me know if you solve the problem, thank you in advance.
note : i have exactly the same laptop as yours and 2x4gb ram

for side note, what i have tried:
1. Reinstall nVidia driver,
2. Reinstall windows to ver 1809,
3. memtest, hdd test, and more

bsod still occurs.. -__-
later date ill try to roll back to april update, since this ver works well with this machine.

mochaffff

netizen said:

netizen said:

dwkdrm said:

hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
*Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
my laptop spec :
Acer Swift 3 SF314-54G (acer Day edition)
core i3-7020u
GeForce mx150
ram 4gb+4gb

note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD

did you solve it yet?, i have the same problem, and i guess its because the windows update, the problem occur after i updated to ver 1809, i can run games but for programs such as adobe premiere and after effect, i randomly get bsod, in some case while playing youtube on chrome(yea, i use nvidia for chrome) bsod occur, maybe ill try to roll back to april update, please let me know if you solve the problem, thank you in advance.
note : i have exactly the same laptop as yours and 2x4gb ram

for side note, what i have tried:
1. Reinstall nVidia driver,
2. Reinstall windows to ver 1809,
3. memtest, hdd test, and more

bsod still occurs.. -__-
later date ill try to roll back to april update, since this ver works well with this machine.

I got this **** problems too, is it really no solution with this ****? Already talk with acer help on twitter and they have no idea what caused it -_- lol

Commodore_1995#

mochaffff Create a new thread clicking in ask a question.

Edodstr

Have anyone solved this problem? I'm facing with random BSOD from 1 month now without finding solutions.
I tryed:
- uninstal and reinstal all drivers
- I talked with Windows support trying SFC scnanow ecp...
- I talked with Acer Support, they sent my PC to assistance where they was not able to find problems; so Windows 1903 was reseted
- I dowgrade Windows to 1809 (the only solution I found on web was to downgrade to 1803, but it is expiring now and Windows support said I will lose future upgrades if I will maintain it)
- I tried to keep working only the integrated graphic card

nothing seems to work... I'm really angry that between Geforce, Acer and Windows no one is taking this problem seriously and making some updates or solution to help us.

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