I have problem in my screen

mahermsia
mahermsia Member Posts: 10 New User
edited November 2023 in 2019 Archives
Hello all, please help me... my screen is open like this.. what i can do now!!

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    What is your full ACER model number? Jack E/NJ

    Jack E/NJ

  • mahermsia
    mahermsia Member Posts: 10 New User
    JackE said:
    What is your full ACER model number? Jack E/NJ
    Switch alpha 12
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    OK. I'm gonna assume it's the SA5-271 model. Is it still under warranty? Jack E/NJ

    Jack E/NJ

  • mahermsia
    mahermsia Member Posts: 10 New User
    JackE said:
    OK. I'm gonna assume it's the SA5-271 model. Is it still under warranty? Jack E/NJ
    No Mr jack, But Why did this happen?
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Then please tell me what is your full model number? It doesn't look like the SA5-271 screen? Jack E/NJ

    Jack E/NJ

  • hedehede81
    hedehede81 Member Posts: 16 Troubleshooter
    your battery might have swollen. have you noticed any odd things about battery life or heat?
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    mahermsia

    It is just the outer case which came out. As per the image it looks like the lock of the frame has come out. There is nothing to be worried as this can be snapped in again with a little force. 

    If you are worried about damaging it then i would suggest to take it to local store, hardly 5 min fix.
    Click on 'Yes' to accept my comment as answer
  • mahermsia
    mahermsia Member Posts: 10 New User
    JackE said:
    Then please tell me what is your full model number? It doesn't look like the SA5-271 screen? Jack E/NJ
    This one acer switch alpha 12 SA5-271P
    what happen now, please help me
  • mahermsia
    mahermsia Member Posts: 10 New User
    your battery might have swollen. have you noticed any odd things about battery life or heat? 
    I do not use the battery, I use electric power
  • mahermsia
    mahermsia Member Posts: 10 New User
    Rudy21 said:
    mahermsia

    It is just the outer case which came out. As per the image it looks like the lock of the frame has come out. There is nothing to be worried as this can be snapped in again with a little force. 

    If you are worried about damaging it then i would suggest to take it to local store, hardly 5 min fix.
    You Sure?
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    I agree with Rudy21

    You might want to try gently pinching the back of the screen against the bezel to try to snap it back in place. If yoou are afraid, then yes, take it to a local computer shop. Jack E/NJ

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    It still could be a swollen battery, the battery is there and being charged whenever you have it plugged in and if it's never been discharged it might be more prone to overcharging and swelling. It's not really too likely however, since that much size change would be really unusual. If you try and snap it back in place and it doesn't want to go it's be worthwhile to get it far enough apart to visually inspect the battery. If it just snaps back in place without issues then don't worry about the battery.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mahermsia
    mahermsia Member Posts: 10 New User
    JackE said:
    I agree with Rudy21

    You might want to try gently pinching the back of the screen against the bezel to try to snap it back in place. If yoou are afraid, then yes, take it to a local computer shop. Jack E/NJ
    I did, but nothing happened, the problem is still 
  • mahermsia
    mahermsia Member Posts: 10 New User
    mahermsia said:
    JackE said:
    I agree with Rudy21

    You might want to try gently pinching the back of the screen against the bezel to try to snap it back in place. If yoou are afraid, then yes, take it to a local computer shop. Jack E/NJ
    I did, but nothing happened, the problem is still 
    Yes, I have done, I think the problem of the battery
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    mahermsia said:
    mahermsia said:
    JackE said:
    I agree with Rudy21

    You might want to try gently pinching the back of the screen against the bezel to try to snap it back in place. If yoou are afraid, then yes, take it to a local computer shop. Jack E/NJ
    I did, but nothing happened, the problem is still 
    Yes, I have done, I think the problem of the battery
    I would recommend you to check with acer technical support for any warranty help.
    Click on 'Yes' to accept my comment as answer