I have an Acer aspire es1-431-po9b laptop and its showing a blue screen error .

Buypc
Buypc Member Posts: 2 New User
edited August 2023 in 2018 Archives
Have tried to solve it by downloading the bios file and updating through fn+ESC but same issue when it crashes, it will bring up machine check exception 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What type of error the BSOD is showing? Are you able to boot into windows?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Buypc
    Buypc Member Posts: 2 New User
    I'm not able to look into window, it crashes before it gets to window..with message  machine check exception
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Usually this error appears where an issue with the hardware has been detected(could be any component).

    Try performing a battery reset. Also go to BIOS(press F2 at start up) and then press F9 to revert back to defult setting and then press F10 for save and exit.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!