Need help with m.2 storage Helios 500

VMDenis
VMDenis Member Posts: 2 New User
edited November 2023 in 2018 Archives
I bought Helios 500 amd and I want to increase the storage in it, I bought an 2.5" 1TB ssd and nvme m.2 1TB ssd, but the nvme didn't register.
Help please

Best Answer

  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Answer ✓
    Sorry. The large capacity nvmes are notoriously finicky, particularly the 970s. Bleeding edge tech. But if you must have a 1TB or more m.2 nvme, then you might face this challenge. Crucial dot com (micron) does seem to have a 1TB m.2 nvme card for the PH517 model and crucial guarantees it'll work. If it was my machine, I'd probably download and run their scanner just to be sure of compatibility. Shown below is the compatibility list from the ACER specsheet but it only goes up to 512GB as of the publication date. Jack E/NJ

          

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    If it's a 970, probably best to return it to the vendor/seller for a refund or exchange if you've tried both m.2 slots. A 512GB version or a plain vanilla SATA3 m.2 1-2TB would likely be safer bets. Jack E//NJ

    Jack E/NJ

  • VMDenis
    VMDenis Member Posts: 2 New User
    JackE said:
    If it's a 970, probably best to return it to the vendor/seller for a refund or exchange if you've tried both m.2 slots. A 512GB version or a plain vanilla SATA3 m.2 1-2TB would likely be safer bets. Jack E//NJ
    why wont the 970 evo work on this laptop?
    so i need to go and start testing all the ssd's they have there untill i find one?
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Answer ✓
    Sorry. The large capacity nvmes are notoriously finicky, particularly the 970s. Bleeding edge tech. But if you must have a 1TB or more m.2 nvme, then you might face this challenge. Crucial dot com (micron) does seem to have a 1TB m.2 nvme card for the PH517 model and crucial guarantees it'll work. If it was my machine, I'd probably download and run their scanner just to be sure of compatibility. Shown below is the compatibility list from the ACER specsheet but it only goes up to 512GB as of the publication date. Jack E/NJ

          

    Jack E/NJ

  • ATR42
    ATR42 Member Posts: 54 Devotee WiFi Icon
    I run 1 tb 970 evo nvme with no problem. Swap the lots, turn off optain raid, reformat and install windows. 

    Helios 500 . PH517-51-72NU . i7 8750H . GTX1070 . Evo 970 nvme

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2018
    ATR42 said:
    I run 1 tb 970 evo nvme with no problem. Swap the lots, turn off optain raid, reformat and install windows. 
    Yup H500 are a bit tricky when it comes to the nvme slots with samsung drives it's a hit and miss seen loads of issues around :p but in the end what matters its to get it to work i wish i would/could own one though :p


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/