My PredatorSense application doesn't work and now I can't reinstall it

KennX
KennX Member Posts: 7 New User
edited November 2023 in 2018 Archives
In short, my PredatorSense just stopped working; the load icon would continue to be displayed and just loop over and over without PredatorSense launching right. I thought I could just reinstall it using the download from the relevant support page, but now It says my "computer is not supported" whenever I use the download to reinstall it. The annoying part is that I was playing some new games and had the fans running at max, but now I can't switch them back. 

I will note that I've had the motherboard replaced due to problems with heat a few months ago.
I hope this has a fix, I'm on holiday and rely on this laptop quite a lot at the moment.

Thanks in advance for your help.  

Best Answer

  • KennX
    KennX Member Posts: 7 New User
    Answer ✓
    Managed to fix it, went into the application section of event viewer and found there was an error with Perflib and PerfNet whenever I tried to open PredatorSense. Looked up how to fix it, put some commands into the cmd and now the app works again. For reference, this is the fix I used (solution 1). Glad that this works again cause that was pretty annoying.

    Thank you for your input and happy holidays  =)

Answers

  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    since the motherboard was changed, from the bios get the exact model no: of your machine. 
    then in the registry, in the predatorsense section ( search google or this group site for the exact location / key) put in the exact model no. , then try reinstalling PS.

    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2018
    The main issue is the regedit trick might work but it will revert back on every restart as acercare will recognize only the model in the bios same as the OS


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • KennX
    KennX Member Posts: 7 New User
    Alrght I'll give it a try. Will update if it worked or not. Thanks for the help.
  • KennX
    KennX Member Posts: 7 New User
    Ok so I thought I could fix it with the registry edits but that didn't work. I then tried using an older version of PredatorSense, which installed fine but didn't have fan control. I tried using HXD editor to copy the code from the old installer exe into the new one; I thought this would let me bypass the laptop model check, while installing the correct version of the app. This did work, and from what I could tell the app installed correctly, but the bug still persisted: the loading animation and then nothing. I'm not an expert, but I would guess that something else caused PredatorSense to fail.

    However, I have been able to reproduce the problem.

    I reinstalled windows 10, which fixed the issue and PredatorSense worked again.  When I was tinkering with some undervolt profiles (using throttlestop) and testing them out on my games (while my fans were on max), my laptop crashed (complete freeze with no error message) and I had to force reboot. I will note this isn't the first time this happened, however PredatorSense and my other applications usually aren't affected. After that, my fans were stuck on max and PredatorSense wasn't opening beyond the loading animation. 

    Safe to say I'm pretty frustrated, since I'd like to avoid having reinstall Windows 10 and all my apps every time I encounter this issue. Since I currently rely on this laptop over my holidays I also can't send it in for repair. 

    Any further advice or possible fixes?

    Sorry for the late reply and thanks for helping.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    KennX said:
    Ok so I thought I could fix it with the registry edits but that didn't work. I then tried using an older version of PredatorSense, which installed fine but didn't have fan control. I tried using HXD editor to copy the code from the old installer exe into the new one; I thought this would let me bypass the laptop model check, while installing the correct version of the app. This did work, and from what I could tell the app installed correctly, but the bug still persisted: the loading animation and then nothing. I'm not an expert, but I would guess that something else caused PredatorSense to fail.

    However, I have been able to reproduce the problem.

    I reinstalled windows 10, which fixed the issue and PredatorSense worked again.  When I was tinkering with some undervolt profiles (using throttlestop) and testing them out on my games (while my fans were on max), my laptop crashed (complete freeze with no error message) and I had to force reboot. I will note this isn't the first time this happened, however PredatorSense and my other applications usually aren't affected. After that, my fans were stuck on max and PredatorSense wasn't opening beyond the loading animation. 

    Safe to say I'm pretty frustrated, since I'd like to avoid having reinstall Windows 10 and all my apps every time I encounter this issue. Since I currently rely on this laptop over my holidays I also can't send it in for repair. 

    Any further advice or possible fixes?

    Sorry for the late reply and thanks for helping.

    When the icon animation loading loop is going on, click on the "x" at top right of that loading animation. Then, again open Predator Sense. Will work now.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Acer developers should fix such things with their own software first, like this Predator Sense and BlueLight Shield in Acer Quick Access.
    Trying to do my best here - Your happy Predator owner =)!
  • KennX
    KennX Member Posts: 7 New User
    Answer ✓
    Managed to fix it, went into the application section of event viewer and found there was an error with Perflib and PerfNet whenever I tried to open PredatorSense. Looked up how to fix it, put some commands into the cmd and now the app works again. For reference, this is the fix I used (solution 1). Glad that this works again cause that was pretty annoying.

    Thank you for your input and happy holidays  =)

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